Receptionist (Guest Services Agent)

The Langham London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary Service Charge

28 days holiday incl. Bank Holidays (+

Wagestream salary advance

Complimentary accommodation at Langham

Discounted Langham family stays

Staff events and parties

Job summary

The Langham London is seeking a Receptionist (Guest Services Agent) to join the Front Office team. You will deliver service at the highest level with a hospitality mindset and immaculate presentation, handling check-ins, payments, and guest queries in a fast-paced luxury hotel environment.

The role offers exposure to Opera/Shiji front office systems and a chance to progress within Europe’s iconic Grand Hotel. A strong service ethic and ability to handle challenging situations are essential.

Qualifications

• Previous experience of working in a Front Office within a similar environment.
• Immaculate personal presentation.
• Ability to deal with challenging situations.

Responsibilities

• Carry out a check-in procedure.
• Room the guests.
• Perform a check-out procedure.
• Deal with guest queries.
• Take payments and process billing.
• Carry out the cashiering procedure at the end of each shift.

Skills

Front Office

Guest services

Problem solving

Tools

Opera

Shiji

Job description

The Langham, London; Europe’s first Grand Hotel is currently recruiting for a Receptionist (Guest Services Agent) to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Guest Services Agent, your key focus will be to:

• carry out acheck-inprocedure
• room the guests
• perform a check-out procedure
• deal with guest queries
• take payments and process billing
• carry out the cashiering procedure at the end of each shift

Do you have?-

• previous experience of working in a Front Office within a similar environment
• immaculate personal presentation
• previous experience of Opera/Shiji front office management systems is an advantage
• ability to deal with challenging situations

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Groupcomprises380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.