Sales Manager

The Langham London; City Of London; On-site; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Discretionary Service Charge

28 days holiday

Wagestream salary advance

Complimentary hotel stays

Family hotel discounts

Job summary

The Langham, London is seeking a pro-active Sales Manager to join our Sales and Marketing team. You will develop a target list of new accounts, conduct telesales and lead site visits to convert opportunities while coordinating with events and marketing for maximum revenue impact.

In this luxury 5-star environment, you will drive proactive sales, manage client relationships, attend events and produce quarterly revenue reports.

Qualifications

• Experience in luxury proactive sales within 5 star hotels or luxury travel environment.
• Proven ability to create, sell and execute transient business in the speciality segment.
• Strong commercial acumen and drive to exceed goals.
• Solid knowledge of the sales process.
• Proficiency in MS Word, Excel and PowerPoint; Salesforce Delphi is a plus.

Responsibilities

• Prospect - develop a target list of new potential accounts and undertake tele-sales and other prospecting activity to realise potential revenues.
• Sell - undertake sales trips as determined by annual sales trip and tradeshow planner.
• Conduct site inspections, escort and host FAM trips as required.
• Attend pre-cons and post-event de-briefs as required.
• Produce quarterly action plan to agreed standard recording previous quarter’s activity and future quarter’s planned activity, including reporting on revenue and activity goals.

Skills

Luxury sales experience

Sales process knowledge

Proactive prospecting

Commercial acumen

Tools

Microsoft Word

Excel

PowerPoint

Salesforce Delphi

Job description

The Langham, London- Europe’s first Grand Hotel is currently recruiting a pro-active, highly organised and commercially focused Sales Manager to join our talented Sales and Marketing team. We’re an equal opportunities employer, and we welcome and value applications from all communities.

ABOUT THE ROLE

In the role of the Sales Manager, your key focus will be to:

• prospect - develop a target list of new potential accounts and undertake tele-sales and other prospecting activity to realise potential revenues
• sell - to undertake sales trips as determined by annual sales trip and tradeshow planner
• conduct site inspections, escort and host FAM trips as required
• attend pre-cons and post-event de-briefs as required
• produce quarterly action plan to agreed standard recording previous quarter’s activity and future quarter’s planned activity, including reporting on revenue and activity goals

ABOUT YOU

Do you have:-

• Previous experience in luxury proactive sales within 5 star hotels or luxury travel environment
• Proven record of creating, selling and executing transient business within the speciality segment
• Strong commercial acumen, drive and motivation to make and exceed goals that are set
• Strong knowledge and practical understanding of the sales process
• Proficiency in computer skills such as Microsoft Word, Excel and PowerPoint (working knowledge of Sales Force Delphi is a plus)

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• Health Cash Plan (the hotel pays level one cover with Simplyhealth)
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Groupcomprises380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.