Spa Receptionist

Spa; Burgess Hill; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Employee bonus

Service charge

Complimentary stays

F&B discount

Social events

Private pension

Training opportunities

Refer a friend bonus

Wellbeing support

Job summary

Coworth Park is seeking a Spa Receptionist to warmly welcome guests, manage bookings, and support a flawless spa experience. You will ensure smooth front-desk operations, explain services, and maintain high standards of service throughout the day.

The role offers excellent benefits, learning opportunities, and a chance to join a renowned luxury hotel within the Dorchester Collection. English fluency and strong customer service are essential.

Qualifications

• Experience in a similar role and knowledge of spa booking systems.
• Strong communication and customer service ethic.
• Excellent English language skills.

Responsibilities

• Manage spa appointments, greet guests, provide show rounds, explain services, and balance/c cash up duties.
• Fulfill special requests with therapists, adjust treatments, and arrange occasions.

Skills

Spa booking system

Customer service

Communication skills

English language

Job description

Join us as a Spa Receptionist at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Spa Receptionist at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including a Winter ball
• Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities
• Up to £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for managing spa appointments during the day. This will include providing a warm welcome and fond farewell to our guests, carrying out show rounds and explaining spa services and facilities and following opening and closing procedures including balancing and cashing up all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving ensuring they are booked with their requested spa therapist, modifying treatments to meet their medical concerns, spending time with guests to make sure their treatments are booked in a sensible order suitable for them and even arranging special occasions. Most of these requests are fulfilled by our Spa Receptionist.

The items shared are the essence of a day in the life of a Spa Receptionist, but we'll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• Previous experience in similar role ang knowledge of spa booking system
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Spa Receptionist you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail]