In-Room Dining Waiter

Coworth Park; Blacknest; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Complimentary stays

F&B discounts

Private pension scheme

Seasonal ticket loan

Rental deposit scheme

Eye care vouchers

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

Coworth Park is seeking an In-Room Dining Waiter to provide exceptional 5-star service to guests. You will engage with new and returning guests, delivering personalised experiences and maintaining the highest standards of craft, service, and leadership as part of our renowned team.

You will join a culture driven by passion, personality, respect, teamwork and creativity, with access to our award-winning learning academy for ongoing development and a shift-based schedule that may change.

Qualifications

• Experience in-room service, luxury restaurant, or hospitality guest service.
• Strong attention to detail, with a passion for presentation and personalisation.
• Calm and composed under pressure, with a natural ability to anticipate guest needs.
• High standard of personal grooming and professionalism.
• Fluent in English, with confident and courteous communication skills.

Responsibilities

• Deliver 5-star service and attend to guests' needs, building rapport with new and returning guests.
• Fulfill special requests (food/bev, off-menu items, pre-orders, or extra fridges) with management support.

Skills

In-room service

Luxury hospitality

Attention to detail

Presentation

Calm under pressure

Grooming

Fluent English

Five-star standards

Discretion

Dietary knowledge

Job description

Join us as an In-Room Dining Waiter at Coworth Park, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.When you join us as an In-Room Dining Waiter at Coworth Park, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a In-Room Dining Waiter, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for delivering 5-star service, taking pride in everything you are doing while looking after all of our guests needs. An important part of this is to get to know and most importantly to understand our new guests as well as our regular guests. All this is to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving purchasing specific food or beverage items, serving off menu requests, pre-ordering meals or placing additional fridges in the rooms. Most of these requests are fulfilled by the In In Room Dining Waiters with the support of the management team.

The items shared are the essence of a day in the life of an In-Room Dining Waiter, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.

What you’ll bring

Essential Skills and Experience

• Experience inroom service, luxury restaurant, or hospitality guest service.
• Strong attention to detail, with a passion forpresentation and personalisation.
• Calm and composed under pressure, with a natural ability toanticipate guest needs.
• High standard ofpersonal grooming and professionalism.
• Fluent inEnglish, with confident and courteous communication skills.

Preferred Skills and Experiences

• Knowledge offood and beverage service standards, particularly within a five-star or boutique hotel setting.
• Familiarity withluxury guest expectationsand the discretion required for high-profile clientele.
• Understanding ofdietary requirements, menu items, and how to make recommendations or adjustments to suit guest needs.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol into our Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do contact the People & Culture team via [e-mail] so that we can discuss how we can support you through this process.