SPA Reception & Admin Coordinator

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 12,000 - 16,000; Part time

Job summary

Walsall Healthcare NHS Trust is seeking a part-time Single Point of Access Operator/Receptionist to join the Sexual Health Service. The role involves managing telecommunication systems, reception duties, and essential clerical support in a busy clinical environment.

This Band 2 position is 20.5 hours per week on a permanent basis, requiring excellent communication and administrative skills to deliver high-quality service and patient care.

Qualifications

• Excellent communication and administration skills.
• Able to cope with high demands in a busy clinical environment.
• Provide clerical support to the team.

Responsibilities

• Operate and provide a complete telecommunications service using the SPA system, act as Clinic Receptionist and undertake admin/clerical duties.
• Receive calls from the public and handle them courteously, efficiently and effectively.
• Access and interpret information from callers and take appropriate action.
• Make appointments for service users for the relevant clinics.
• Cancel or rebook patient appointments as needed.
• Supply condoms to clients and record on the Blithe Lillie computer system.
• Update and record information provided by service users daily.

Skills

Reception duties

Telephone handling

Administration

Clerical support

Tools

Blithe Lillie system

Job description

Walsall Healthcare NHS Trust is seeking a part-time Single Point of Access Operator/Receptionist to join the Sexual Health Service. The role involves managing telecommunication systems, reception duties, and essential clerical support in a busy clinical environment.

This Band 2 position is 20.5 hours per week on a permanent basis, requiring excellent communication and administrative skills to deliver high-quality service and patient care.