Spa Operations Director — Luxury Experience & Growth

sohohouseco; Chipping Norton; Sur place; GBP 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Clothing Allowance

Every House Membership

50% off Food & Drink, 7 days a week

Staff Room Rate; Any Bedroom, Any Home

Private Health and Dental Care

Life Assurance

Day off on your birthday

Up to 50% Staff Discount on Cowshed &/

Soho Home perks

2 days paid to support a charity

Free Counselling Sessions

Cookhouse & House Tonic trainings

Continuous training and team events

Résumé du poste

Soho House in the United Kingdom is seeking a senior leader to oversee all aspects of spa operations, delivering luxury member experiences and driving revenue. You will lead therapists, receptionists, and spa leaders, shaping a culture of service, operational excellence, and sustainable growth.

You'll have a proven track record in luxury hospitality or wellness, strong financial acumen, and the hands-on leadership to motivate teams while remaining highly visible in daily operations.

Qualifications

• Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
• Proven track record of managing large teams and delivering commercial results.
• Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
• Exceptional leadership and communication skills with the ability to motivate and develop teams.
• Passion for hospitality, wellness, and creating memorable member experiences.
• Hands-on leader who is visible within the operation and leads from the front.

Responsabilités

• Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
• Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
• Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
• Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
• Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
• Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.

Description du poste

Soho House in the United Kingdom is seeking a senior leader to oversee all aspects of spa operations, delivering luxury member experiences and driving revenue. You will lead therapists, receptionists, and spa leaders, shaping a culture of service, operational excellence, and sustainable growth.

You'll have a proven track record in luxury hospitality or wellness, strong financial acumen, and the hands-on leadership to motivate teams while remaining highly visible in daily operations.