Spa Manager - Six Senses London

IHG Hotels & Resorts; Greater London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Six Senses London is seeking a Spa Manager to lead the luxury spa operations, ensuring exceptional guest experiences and adherence to Six Senses standards. The role requires strong leadership, service excellence, and collaboration with the wellness team.

Applicants should have 3+ years in luxury spa environments, hospitality education, and fluency in English. Sponsorship is not available; candidates must have the right to work in the UK.

Qualifications

• 3+ years in luxury spa environments with references.
• Diploma/degree in hospitality preferred.
• Knowledge of anatomy, physiology, massage and beauty therapy (ITEC/CIDESCO).
• Fluent in English; additional languages preferred.

Responsibilities

• Oversee daily spa operations and guest services to ensure high standards.
• Lead recruitment, onboarding, and development of the spa team.
• Ensure safety protocols and brand standards are followed.
• Maintain Six Senses guidelines and reach quality inspections.
• Collaborate with Wellness Director to drive innovation and sustainability.

Skills

Spa management

Team leadership

Customer service

English proficiency

Education

Hospitality education

NVQ/ITEC/CIDESCO knowledge

Tools

Beauty equipment knowledge

Job description

As Spa Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Spa Manager, I willassume full responsibility for theefficientoperation in the following:

• Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.
• Drive product innovation by staying ahead of industry trends, constantly evaluating offerings, and integrating Six Senses wellness and sustainability practices.
• Lead seamless daily spa operations, conducting quality inspections and ensuring exceptional service recovery to maintain guest satisfaction.
• Upkeep Six Senses guidelines and standards of service and operation and strictly adhere to LQA standards and guest comments.
• Along with the Director of Wellness, lead and manage all aspects of the Spa team, including recruitment and onboarding, training and development, and host relations.
• Ensure full operational compliance, maintaining precise documentation, safety protocols, and brand standards across the department.

Qualifications

To execute the position of a Spa Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results including the following:

• High school diploma or equivalent and at least 3 years’ experience in similar luxury spas and health clubs with proven references. A hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Graduated or have a broad knowledge of anatomy and physiology, massage therapy, and beauty therapy at either NVQ, ITEC, or CIDESCO.
• Understanding and specialization of various beauty products, aesthetic appliances, their specifications, and uses. Knowledge in the use of facial, nail, or other beauty technology as required to fulfill spa treatments.
• Service-oriented with an eye for details.
• Self-motivated and energetic.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities of a Spa Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.