Duty Manager

Six Senses London; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Global career development

Hotel & dining discounts

Complimentary nights

Enhanced family leave

Pension & life cover

Wellbeing resources

Travel season ticket loans

Medicash plan

Volunteering opportunities

Wisdom app & support

Job summary

Six Senses London is seeking a Duty Manager to uphold the brand’s luxury standards across Front Office operations. You will lead shifts, maintain a visible presence with guests, and partner with managers to deliver seamless service.

You will collaborate with Reservations, Housekeeping, F&B, Spa and others to anticipate guest needs, resolve issues, and ensure memorable stays. Fluent English and a Hospitality degree with 4+ years in luxury hotel operations are required.

Qualifications

• Bachelor’s degree in Hospitality, Hotel or Business Management.
• 4+ years in luxury hotel operations.
• Fluent in English; additional languages preferred.

Responsibilities

• Take ownership of Front Office operations during shifts.
• Maintain a strong, visible presence in guest areas and engage with guests.
• Support Front Office leadership in upholding service standards and excellence.
• Ensure a genuine, warm welcome and anticipate guest needs throughout their stay.
• Handle guest requests and follow up on issues to ensure recovery.
• Collaborate with Reservations, Housekeeping, F&B, Spa, and other departments to ensure seamless guest journeys.

Skills

MS Office

POS systems

PMS systems

CRM platforms

Education

Bachelor’s degree in Hospitality/Hotel Management or Business Management

Tools

POS systems

PMS platforms

CRM platforms

Job description

As Duty Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Duty Manager, I will support the Front Office Manager & Assistant Front Office Manager and assume responsibility for the efficient operation in the following:

• Take ownership of the Front Office operation during my assigned shift, ensuring operational priorities and responsibilities are effectively coordinated and completed.
• Maintain a strong and visible presence throughout the Front Office and guest areas, engaging naturally with guests and hosts and identifying opportunities to enhance the guest experience.
• Support the Front Office Manager and Assistant Front Office Manager in maintaining the highest standards of guest service and operational excellence.
• Ensure each guest receives a genuine, warm and personalized welcome and that their individual needs and preferences are anticipated and attended to throughout their stay.
• Take ownership of guest requests, concerns and complaints, delivering thoughtful and appropriate service recovery and ensuring effective follow-up.
• Support and empower Supervisors, Guest Experience Makers and Guest Services hosts in resolving guest requests and concerns, stepping in when additional authority, judgement or support is required.
• Work closely with Reservations, Housekeeping, Food & Beverage, Spa, Guest Services, Security and other departments to ensure guest needs are anticipated and met, and the overall guest journey is seamless.
• Maintain oversight of arrivals and departures, paying particular attention to VIPs, repeat guests, special occasions and guests with specific preferences or requirements.
• Maintain a thorough knowledge of all facilities and services offered by Six Senses London as well as room types, locations and layouts, rates, packages and relevant Front Office policies and procedures.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of a Duty Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results including the following:

• Bachelor’s degree in Hospitality, Hotel or Business Management and at least 4 years’ experience in similar luxury hotel operational role.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with various hotel systems including POS, PMS and CRM platforms.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities of a Duty Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.