Spa Receptionist

Six Senses London; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Salary package

Up to 33 days holiday

Global career development

Hotel & dining discounts

Complimentary nights at Six Senses

Enhanced family leave

Pension & life insurance

Wellbeing programmes

Season ticket loans

Medicash

Volunteer opportunities

Wellbeing app access

Job summary

Six Senses London is seeking a Spa Receptionist to support the guest journey from arrival to departure, ensuring seamless front-of-house operations and premier hospitality. You will manage bookings, greet guests by name, and maintain spa cleanliness to Six Senses standards.

The role requires English fluency, a hospitality background, and the ability to deliver exceptional service in a luxury environment. On-site pattern with comprehensive benefits and career development opportunities across the

Qualifications

• High school diploma or equivalent with 2+ years in luxury spas or health clubs.
• Hospitality diploma/degree preferred; references required.
• Fluent in English; additional languages a plus.

Responsibilities

• Check and assist with daily spa reception setup per Six Senses standards.
• Make, reconfirm and verify guest bookings; manage appointment schedules.
• Greet guests on arrival and complete check-in/registration efficiently.
• Ensure cleanliness and hygiene of front-of-house reception and spa areas.
• Replace towels and amenities in spa common areas as needed.
• Offer retail to guests and maintain the retail area per standards.
• Answer telephone and email communications promptly.
• Uphold Six Senses guidelines and exceed performance benchmarks.
• Adhere to LQA standards and guest feedback.

Skills

Customer service

English fluency

Hospitality experience

Education

High school diploma

Hospitality diploma/degree

Tools

MS Office

Job description

As Spa Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Ensure the cleanliness and hygiene of the reception area and spa, concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

What’s in it for you?

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

• High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree?from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Spa Receptionist at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.