Spa Manager

Six Senses London; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Six Senses London is seeking a Spa Manager to lead the guest experience and uphold the brand's luxury, wellness, and sustainability standards. You will oversee spa operations, recruit and train staff, and ensure exceptional service aligned with Six Senses guidelines.

The role requires English fluency and hospitality qualifications, with a passion for innovative wellness in a premium hotel setting.

Qualifications

• Fluency in English is essential for guest interactions and team leadership.
• Experience in luxury spa environments and wellness operations.
• Strong customer-service orientation with attention to detail.

Responsibilities

• Lead daily spa operations, ensuring seamless guest experiences and high service standards.
• Manage recruitment, onboarding, and staff development for the Spa team.
• Uphold Six Senses guidelines, brand standards, and safety protocols.
• Collaborate with Wellness Director on product innovation and guest satisfaction.
• Ensure compliance with local regulations and maintain precise documentation.

Skills

Fluent in English

Self-motivated

Energetic

Education

Hospitality diploma/degree

NVQ/ITEC/CIDESCO

Job description

As Spa Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Spa Manager, I willassume full responsibility for theefficientoperation in the following:

• Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.


• Drive product innovation by staying ahead of industry trends, constantly evaluating offerings, and integrating Six Senses wellness and sustainability practices.


• Lead seamless daily spa operations, conducting quality inspections and ensuring exceptional service recovery to maintain guest satisfaction.


• Upkeep Six Senses guidelines and standards of service and operation and strictly adhere to LQA standards and guest comments.


• Along with the Director of Wellness, lead and manage all aspects of the Spa team, including recruitment and onboarding, training and development, and host relations.


• Ensure full operational compliance, maintaining precise documentation, safety protocols, and brand standards across the department.

Qualifications

To execute the position of a Spa Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results including the following:

• High school diploma or equivalent and at least 3 years’ experience in similar luxury spas and health clubs with proven references. A hospitality diploma/degreefrom a recognized hospitality school is preferred.


• Graduated or have a broad knowledge of anatomy and physiology, massage therapy, and beauty therapy at either NVQ, ITEC, or CIDESCO.


• Understanding and specialization of various beauty products, aesthetic appliances, their specifications, and uses. Knowledge in the use of facial, nail, or other beauty technology as required to fulfill spa treatments.


• Service-oriented with an eye for details.


• Self-motivated and energetic.


• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities of a Spa Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.