Luxury Spa Receptionist — Wellness & Guest Experience Lead

Six Senses London; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Salary package

Up to 33 days holiday

Global career development

Hotel & dining discounts

Complimentary nights at Six Senses

Enhanced family leave

Pension & life insurance

Wellbeing programmes

Season ticket loans

Medicash

Volunteer opportunities

Wellbeing app access

Job summary

Six Senses London is seeking a Spa Receptionist to support the guest journey from arrival to departure, ensuring seamless front-of-house operations and premier hospitality. You will manage bookings, greet guests by name, and maintain spa cleanliness to Six Senses standards.

The role requires English fluency, a hospitality background, and the ability to deliver exceptional service in a luxury environment. On-site pattern with comprehensive benefits and career development opportunities across the

Qualifications

• High school diploma or equivalent with 2+ years in luxury spas or health clubs.
• Hospitality diploma/degree preferred; references required.
• Fluent in English; additional languages a plus.

Responsibilities

• Check and assist with daily spa reception setup per Six Senses standards.
• Make, reconfirm and verify guest bookings; manage appointment schedules.
• Greet guests on arrival and complete check-in/registration efficiently.
• Ensure cleanliness and hygiene of front-of-house reception and spa areas.
• Replace towels and amenities in spa common areas as needed.
• Offer retail to guests and maintain the retail area per standards.
• Answer telephone and email communications promptly.
• Uphold Six Senses guidelines and exceed performance benchmarks.
• Adhere to LQA standards and guest feedback.

Skills

Customer service

English fluency

Hospitality experience

Education

High school diploma

Hospitality diploma/degree

Tools

MS Office

Job description

Six Senses London is seeking a Spa Receptionist to support the guest journey from arrival to departure, ensuring seamless front-of-house operations and premier hospitality. You will manage bookings, greet guests by name, and maintain spa cleanliness to Six Senses standards.

The role requires English fluency, a hospitality background, and the ability to deliver exceptional service in a luxury environment. On-site pattern with comprehensive benefits and career development opportunities across the