Spa Manager

W Hotels; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Meals in Green Room

Service charge monthly

Bonus scheme 5-10%

Training resources

Apprenticeships

31 days holiday

Job summary

W London is seeking a Spa Leader for the AWAY Spa in Soho to steer a dynamic team and deliver unforgettable guest experiences.

Based on-site at 10 Wardour Street, you will own the guest journey, maintain high standards, and collaborate with other departments to elevate spa performance and wellness offerings. A bold, design-forward leader with passion for hospitality will thrive in this role.

Qualifications

• Leadership that’s fearless and inspiring.
• Passion for wellness, hospitality, and unforgettable experiences.
• Attention to detail and flair for creating magic.
• Proven experience managing Spa and Gym facilities of a similar size.
• Experience leading spa operations and dynamic teams.
• Bold design sense and guest satisfaction focus.
• Audacious personality that challenges the status quo and sets trends.

Responsibilities

• Lead the spa team with confidence, charisma, and a touch of sparkle.
• Own the guest journey — from warm welcomes to wow moments.
• Keep operations smooth, standards sky-high, and energy electric.
• Collaborate across departments to elevate the spa’s presence and performance.
• Champion innovation, wellness trends, and bold new ideas.
• Inspire your team to shine, grow, and deliver standout service.

Skills

Leadership

Guest experience

Operations management

Team collaboration

Wellness trends

Bold design

Job description

Additional Information

Job Number 26092353

Job Category Spa

Location 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

W LONDON - CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

THE AWAY SPA

Step into the unexpected. The AWAY Spa at W London is a sanctuary of style and rejuvenation, perched above the vibrant streets of Soho. Located on the sixth floor of the hotel, this hidden gem invites guests to escape the ordinary and indulge in cutting-edge treatments, detoxifying rituals, and sensory experiences designed to recharge and reinvent.

From our sleek spa and FIT gym to the sauna and steam room, AWAY Spa is where wellness meets bold design and high-energy hospitality. We’re looking for a Spa Leader who’s passionate about creating unforgettable guest experiences, leading a dynamic team, and bringing the W attitude to life through every touchpoint.

YOUR ROLE IN THE SPOTLIGHT

• Lead the spa team with confidence, charisma, and a touch of sparkle.
• Own the guest journey — from warm welcomes to wow moments.
• Keep operations smooth, standards sky-high, and energy electric.
• Collaborate across departments to elevate the spa’s presence and performance.
• Champion innovation, wellness trends, and bold new ideas.
• Inspire your team to shine, grow, and deliver standout service.

What You Bring

• Leadership that’s fearless, fun, and full of finesse.
• A passion for wellness, hospitality, and unforgettable experiences.
• A sharp eye for detail and a flair for creating magic.
• Prior managerial experience running a Spa and Gym facility of a similar size
• Experience managing spa operations and leading dynamic teams.
• A love for bold design, modern/holistic treatments, and guest satisfaction.
• An audacious personality that challenges the status quo and sets trends.

YOUR EFFORTS, OUR APPRECIATION

• Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge - Paid each month!
• Bonus Scheme - 5-10% Bonus Plan
• Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)
• Uniform - Complimentary dry cleaning.
• Company Pension Scheme - Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate - Awards and Recognition Celebrations
• BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
• Events - Monthly Calendar of Associate Focused & Fun Events
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
• Spa Discounts – 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.