Whatever Whenever Agent / Operator

W Hotels; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Meals in Green Room canteen

Service Charge paid monthly

Training resources and cross exposure

Job summary

W London in Soho, part of Marriott International, is seeking an enthusiastic Welcome Desk team member to support daily front desk operations and guest services.

You will be the go-to expert on hotel facilities, local insights, and Whatever/Whenever experiences, ensuring seamless check-ins, room assignments, and guest requests. Join a dynamic team with comprehensive benefits and ongoing training opportunities.

Responsibilities

• Process all guest check-ins and check outs
• Assigning rooms and issuing and activating room keys
• Process all payment types such as room charges, cash, checks, debit, or credit
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
• Run daily reports, identify any special requests, and check reports for accuracy

Job description

Additional Information

Job Number 26097360
Job Category Rooms & Guest Services Operations
Location 10 Wardour Street, London, England, United Kingdom, W1D 6QF
Schedule Full Time
Located Remotely? N
Position Type Non-Management

W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

How You Will Make a Difference

• Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
• Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
• Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
• Showing your daring side and creating memorable amenities for our guests based off the interactions you have with them - personalisation is key at W Hotels!
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalise that service, creating memorable experiences.
• We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Communicating with your team and other departments is key.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
• Process all guest check-ins and check outs
• Assigning rooms and issuing and activating room keys
• Process all payment types such as room charges, cash, checks, debit, or credit
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
• Run daily reports, identify any special requests, and check reports for accuracy

YOUR EFFORTS, OUR APPRECIATION

• Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge - Paid each month!
• Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
• Uniform Provided - Dry cleaning included.
• Company Pension Scheme – Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate - Awards and Recognition Celebrations
• BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
• Events - Monthly Calendar of Associate Focused & Fun Events
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
• Spa Discounts – 30% discount in our Away Spa

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.