In Room Dining Attendant

W Hotels; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary meals in Green Room can

Service charge paid monthly

Learning and growing resources

Apprenticeships opportunities

28 days holiday including public days

Uniform provided

Company pension scheme

Take Care wellbeing resources

Awards and recognition celebrations

BenefitHub discounts

Monthly associate events

Long service recognition

Global Marriott hotel discounts

F&B discounts 20%

Spa discounts 30%

Job summary

W London is seeking an enthusiastic In Room Dining team member to join our vibrant F&B operation. You will take phone orders, deliver to guest rooms, and ensure mini bars are stocked with the correct items, while maintaining a sparkling, guest-centric environment.

In this fast-paced role you will master our menus and hotel facilities, collaborate with colleagues across departments, and deliver the Whatever/Whenever experience that makes every stay memorable.

Responsibilities

• Responsible for the daily operations in In Room Dining; taking orders over the phone and delivering the correct orders to the guest rooms; ensure that all Mix Bars are filled with the correct items.
• Collect the In Room Dining trolleys in a timely manner.
• Be part of a bigger team, and the entire team is responsible for making the guests dreams come true.
• You are the expert when it comes to B&F, and you know all the ins and outs on our menus, hotel facilities and possibilities.
• Show guests our Whatever/Whenever service while they are with us, and connect with them to personalize that service.
• Make sure everything sparkles, we all enjoy a clean environment.
• Be well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
• You will be working in a fast paced environment, under pressure, with loud music.
• We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments.
• Communicating with your team and other departments is key.
• Make sure you put the guests at the center of everything we do. Any task not mentioned but that may create an unforgettable experience for our guests is on your to do list.

Job description

Additional Information

Job Number 26095825

Job Category Food and Beverage & Culinary

Location 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Join our vibrant In Room Dining team at W London!

What You'll Be Doing

• Responsible for the daily operations in In Room Dining; Taking orders over the phone and delivering the correct orders to the guest rooms. Additionally, you will make sure that all Mix Bars (aka mini bars) are filled with the correct items.
• Making sure you you collect the In Room Dining trolleys in a timely manner.
• You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
• Being in the know: You are the expert when it comes to B&F, and you know all the ins and outs on our menus, hotel facilities and possibilities. Amplify the guests stay by blowing them away with our IRD offering which you know everything about.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• Making sure everything sparkles, we all enjoy a clean environment
• Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
• You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
• We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Communicating with your team and other departments is key.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.

W London - Why anywhere else?

• Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge - Paid each month!
• Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
• Uniform Provided - Dry cleaning included.
• Company Pension Scheme – Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate - Awards and Recognition Celebrations
• BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
• Events - Monthly Calendar of Associate Focused & Fun Events
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
• Spa Discounts – 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.