Spa Receptionist

W Hotels; Greater London; On-site; GBP 15,153 - 17,908; Part time

Benefits offered by this job

Meals included

Service charge

Training opportunities

Holiday 28 days

Uniform provided

Pension scheme

Take Care wellbeing resources

Marriott discounts

F&B discounts

Job summary

W London’s Away Spa in Soho, London, is seeking a receptionist to join its vibrant spa team. With over a year in luxury beauty settings and a level 3 Beauty Therapy certificate, you will welcome guests, handle bookings, upsell treatments and products, and coordinate administrative tasks.

This part-time role offers meals, service charge, training opportunities, generous holiday allowance, dry cleaning, and Marriott Global Discounts, along with a supportive, evolving luxury environment.

Qualifications

• Minimum of 1 year experience in Beauty and Spa, ideally with a broad skill set within a luxury environment.
• Confident in upselling and promoting retail products and spa services.
• Holds a current Level 3 Beauty Therapy Certificate, with up-to-date skills.
• Strong communication and administrative skills.

Skills

Beauty & Spa experience

Upselling

Communication

Administrative skills

Education

Level 3 Beauty Therapy Certificate

Job description

Additional Information

Job Number 26090157

Job Category Spa

Location 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Non-Management

Receptionist Job Advert

Join our vibrant Away Spa team at W London!

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

The Away Spa

AWAY SPA is our signature ‘Lust for Life’ experience, crafted for the W guest who wants to look radiant and feel revitalized—both inside and out—ready to shine through the night and beyond. Breaking away from traditional spa norms, AWAY SPA embraces the bold, vibrant spirit of W, swapping wind chimes and chants for dynamic, modern social settings.

Our Ideal Candidate

• Minimum of 1 year experience in Beauty and Spa, ideally with a broad skill set within a luxury environment
• Confident in upselling and promoting retail products and spa services
• A genuine passion for the Beauty and Spa industry
• Enthusiastic about learning, growing, and exploring new products, spa treatments, and innovative equipment
• Holds a current Level 3 Beauty Therapy Certificate, with up-to-date skills
• Strong communication and administrative skills

This is a unique chance to join an exceptional Spa team. You should have proven expertise relevant to the role, excellent verbal and written communication skills, strong attention to detail, and a vibrant personality to match!

W London - Why anywhere else?

• Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge - Paid each month!
• Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
• Uniform Provided - Dry cleaning included.
• Company Pension Scheme – Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate - Awards and Recognition Celebrations
• BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
• Events - Monthly Calendar of Associate Focused & Fun Events
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
• Spa Discounts – 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.