Spa Manager

Alexander House Hotel & Utopia Spa; East Grinstead; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

4 weeks holiday

5 weeks holiday with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted hair treatments

Discount on food & beverage

Discount on treatments

Discount on retail products

Refer a friend scheme

Birthday off paid

Job summary

Alexander House Hotel & Utopia Spa in East Grinstead currently seeks a Spa Manager to lead a thriving 5 Red Star spa operation. You will head a team of 25 therapists, receptionists and assistants, ensuring exceptional guest experiences, safety and revenue growth.

The role requires 4/5-star management experience, strong leadership and the ability to deliver premium treatments. A supportive environment with progression opportunities and extensive staff benefits awaits.

Qualifications

• Current Spa Management experience at 4/5-star level.
• Proven leadership and coaching within a large team.
• Practical therapy experience within a spa/salon.

Responsibilities

• Lead and manage a 25-strong spa team across therapists, receptionists and assistants.
• Oversee day-to-day spa operations to meet guest expectations and safety standards.
• Drive revenue through effective staff rostering, sales and promotions.
• Ensure high standards of cleanliness, hygiene and facilities maintenance.
• Recruit, train, and appraise spa staff with support from Group Resourcer.
• Deliver level 2/3 treatments and monitor service quality.
• Coach and motivate team to achieve service excellence.

Skills

Spa management

Leadership

Team leadership

Customer service

Education

Beauty Therapy Level 2/3

Job description

SPA MANAGER

SALARY & BENEFITS

£35,000-£38,000 per annum with additional earning potential of up to £2k per annum through achievement of bonuses + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme

In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including:

• your birthday off paid
• complimentary overnight stays
• complimentary lunch/afternoon tea
• service related holiday

The Place

The 5 Red Star Alexander House Hotel & Utopia Spa, part of the very successful Alexander Hotels Group with four top Hotels and two award winning Utopia Spa, has an outstanding environment and range of facilities.

The award-winning Utopia Spa at Alexander House Hotel is looking for a Senior Spa Therapist to join our dedicated team. The outstanding facilities including 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden features a barrel sauna and outdoor hot tub, creating the perfect environment to deliver amazing experiences to our guests. We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and our large team allows for steady progression towards work aspirations.

The Role

This is a great opportunity as our Spa Manager to head up a thriving 5 Red Star Spa business and have real impact on its continued development and success.

The successful candidate will have complete responsibility for a team of 25 therapist (full and part time) as well as a team of Spa Receptionists and Spa Assistants/Cleaners. Managing and motivating the team will be key to your success both in terms of revenue, guest service, member satisfaction and safety responsibilities you hold.

The Spa Manager will manage the day-to-day operation of the Utopia Spa focusing on delivering and exceeding guest’s expectations and ensuring the commitment to high standards of hospitality through effective management of the team, resources and facilities.

Main Duties;

• To ensure guests and members are always welcomed to the Spa and service is co-ordinated from the time they arrive to the time they depart
• Ensure the Reception team during busy periods are supported and offer tours of the spa for new visitors/members
• To monitor the presentation of the Utopia Spa in all areas ensuring the very highest standards of cleanliness, hygiene and organisation. Effective rostering of cleaning staff and close liaison with inhouse maintenance to team to ensure facilities are always available.
• Complete the opening and closing procedures to ensure the Spa is fully operational and that it is secured at the end of the day
• To ensure the team are competent with reservations on the telephone as well as face to face sales of Utopia Spa Vouchers, Gift Experiences and Retail Products.
• To ensure all those on duty are fully informed of the day’s events, issued their work schedules for the day, and are focused on the priority for guest service throughout the day.
• To ensure guests and members expectations are exceeded and to put forward for discussion with the General Manager new promotional ideas to drive revenues.
• To ensure staff productivity is achieved and that all staff are well presented and offering the required levels of service.
• To be responsible for staff recruitment interviews and trade tests supported by your senior therapists. Liaising with our Group Resourcer to generate interest for new roles.
• To be competent in the delivery of all level 2 and level 3 treatment ranges on offer in the Utopia Spa so that you can monitor spa and treatment standards and implement corrective action/training where required.
• To train, coach, appraise, manage, and motivate the Spa Team.
• To create an environment which promotes employee morale and encourages the team to take pride in their work area and performance standards.
• To actively support any spa department during peak periods.
• To ensure complaint recovery with guests and members if things do not go to plan.
• Ensure the highest standards of cleanliness, maintenance, safety and service across all Spa departments
• Ensure compliance in relation to Fire, and the Health and Safety Policy.

Requirements

• Current Spa Management experience at 4/5 star level
• Capable of demonstrating leadership and coaching within a large team.
• Ability to demonstrate personal ownership of tasks and will ensure completion to achieve required results
• Level 2 and 3 Beauty Therapy qualification, or equivalent.
• Practical therapy experience within a spa/salon.
• Smart appearance with a warm and friendly disposition that inspires loyalty.
• Maturity and calm approach to dealing with guest and staff in a professional manner.

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