Spa Manager

AB Beauty Recruitment & Consultancy; St Albans; On-site; GBP 35,000 - 48,000; Full time

Job summary

AB Beauty Recruitment & Consultancy is seeking an experienced Spa Manager to lead the day-to-day operation of a prestigious luxury spa environment. You will drive guest experiences, team development and commercial performance, ensuring services are delivered to the highest standards.

The role requires hands-on leadership, budget oversight, staff coaching and the ability to optimise bookings, revenue and costs.

Qualifications

• Proven experience managing a luxury spa operation.
• Strong commercial awareness with budgets and revenue targets.
• Excellent leadership, coaching and people-management skills.
• Excellent organisation, communication and problem-solving skills.
• Experience with spa booking systems and IT skills.

Responsibilities

• Lead guest experience and service excellence.
• Drive revenue, profitability and cost control for the spa.
• Coach and develop Front of House and spa teams.
• Oversee spa operations, scheduling and diary management.
• Ensure health, safety and quality standards are met.
• Deputise for the Spa Director as required.

Skills

Spa management

Leadership

Guest service

Budget management

Staff development

Coaching

Tools

Spa booking systems

Job description

We are looking for an experienced and commercially minded Spa Manager to lead the day-to-day operation of a prestigious luxury spa environment.

This is an exciting opportunity for a confident, hands-on leader who is passionate about exceptional guest experiences, team development and commercial performance. You will play a key role in ensuring the spa operates smoothly, efficiently and to consistently high standards.

Key Responsibilities

Guest Experience & Service Excellence

• Lead from the front, ensuring guests receive a warm, professional and personalised experience.
• Maintain exceptional service standards and resolve guest feedback or concerns quickly and professionally.
• Use guest feedback to continually improve service and team performance.
• Support the achievement of departmental revenue and profitability targets.
• Monitor labour, stock and operational costs against budget.
• Drive treatment, membership and retail sales through coaching, incentives and team engagement.
• Oversee daily financial procedures, reporting, stock control and cash handling.

Leadership & Team Development

• Lead, motivate and develop a high-performing Front of House team.
• Recruit and onboard new team members, ensuring effective induction and training.
• Conduct regular one-to-ones, performance reviews and coaching.
• Create a positive, professional and enjoyable team culture.
• Ensure policies, procedures and standards are clearly understood and consistently followed.

Spa Operations

• Take overall responsibility for the smooth day-to-day running of the spa.
• Conduct regular operational and standards checks across all areas.
• Manage opening and closing procedures and ensure the spa is consistently presented to an exceptional standard.
• Oversee the spa diary and booking systems to maximise efficiency and productivity.
• Maintain and continually improve operational procedures and standards.
• Deputise for the Spa Director when required.

Health, Safety & Compliance

• Ensure health and safety procedures, risk assessments and safe working practices are maintained.
• Ensure maintenance issues and incidents are reported and followed up promptly.
• Maintain the highest standards of cleanliness, presentation and operational safety throughout the spa.

About You

We are looking for an established Spa Manager or experienced Senior Spa Manager with a strong background in a luxury hotel, resort, destination or private members' spa.

You will ideally have:

• Proven experience managing a luxury spa operation and leading a sizeable team.
• Strong commercial awareness, with experience managing budgets, retail and revenue targets.
• Excellent leadership, coaching and people-management skills.
• Excellent organisation, communication and problem-solving skills.
• Confidence managing operational, financial and performance-related responsibilities.
• A calm, professional and hands-on approach with the ability to lead by example.
• Experience with spa booking systems and strong IT skills.

The Opportunity

This is a fantastic opportunity for an ambitious and experienced spa professional to take ownership of a high-profile operation, lead an exceptional team and make a genuine impact on both guest experience and commercial performance.

If you are an inspiring leader who thrives in a luxury environment and is ready for your next career move, we would love to hear from you.