Spa Manager

Lythe Hill Hotel; Haslemere; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Worldwide hotel discounts

F&B discounts during stay

Training & development opportunities

Career progression

Job summary

Lythe Hill Hotel in Haslemere is seeking an experienced Spa Manager to lead the day-to-day operation of our Spa. You will be responsible for delivering exceptional guest experiences, developing the Spa team, driving revenue, and maintaining the highest standards of service and cleanliness.

You will motivate a team, ensure smooth running of the department, and play a key role in the continued success of our wellness offering.

Qualifications

• Proven leadership and people management abilities.
• Strong customer service orientation with a focus on luxury experiences.
• Excellent organisational and commercial awareness.

Responsibilities

• Lead day-to-day operations of the Spa.
• Deliver exceptional guest experiences and manage Spa team.
• Drive revenue and maintain high standards of service and cleanliness.
• Ensure smooth running of the Spa department and guest satisfaction.
• Motivate and develop staff to achieve peak performance.

Skills

Leadership

People management

Customer service

Organizational skills

Commercial awareness

Motivational skills

Education

NVQ Level 3 Beauty Therapy

Job description

We’re looking for an experienced, passionate and motivated Spa Manager to lead the day-to-day operation of our Spa.

You’ll be responsible for delivering exceptional guest experiences, leading and developing the Spa team, driving revenue, maintaining the highest standards of service and cleanliness, and ensuring the smooth running of the department. You’ll play a key role in the continued success of our wellness offering.

What you’ll bring:

Excellent leadership and people management skills.

A passion for luxury hospitality and exceptional customer service.

Strong organisational and commercial awareness.

The ability to motivate a team and drive business performance.

What we offer:

• Competitive salary (negotiable depending on experience).
• Fantastic worldwide discounts with IHG Hotels & Resorts.
• 50% discount on Food & Beverage in IHG Hotels during your stay.
• Training and development opportunities.
• Career progression within a growing hospitality business.

If you’re ready to lead a successful Spa team and create memorable guest experiences, we’d love to hear from you.

Job Type: Full-time

• Company pension
• Discounted or free food
• Free parking
• On-site gym
• On-site parking
• Referral programme

Licence/Certification:

• NVQ Level 3 Beauty Therapy (required)