Spa Leisure Host — Lead Guest Activities & Wellness

Ardencote; Lye Green; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Complimentary spa day on workiversary

Free use of leisure and spa facilities

Discounts on stays and spa days

Discounts on food, drink and retail

Pension scheme

Free parking

Employee Assistance Programme

Perkbox benefits and Online GP

Refer-a-Friend bonus

Training and career development

Supportive team environment

Job summary

Ardencote Manor | Hiddenwell Luxury Wellness Retreat is seeking a friendly Leisure Assistant to join our Spa Leisure Team. The role involves welcoming guests, maintaining spa and pool areas, and leading activities such as archery, axe throwing and sauna rituals.

You will monitor safety, perform water testing, and support the team to ensure a relaxing and memorable spa experience for guests, including weekends and bank holidays as required.

Qualifications

• A friendly, positive and approachable personality with a passion for hospitality and wellbeing.
• Excellent communication and customer service skills.
• Confidence in engaging with guests and leading activities.
• A proactive attitude with great attention to detail.
• An excellent commitment to health, safety and cleanliness.
• The ability to remain calm and professional in challenging situations.
• A reliable team player who is happy to get involved and support colleagues.
• Flexibility to work shifts, including weekends, evenings and bank holidays.

Responsibilities

• Providing a warm welcome and delivering exceptional customer service to all our guests.
• Ensuring our spa, poolside, thermal facilities, gym and changing areas are clean, safe and beautifully presented
• Leading and supporting guest activities, including archery, axe throwing and sauna rituals
• Monitoring poolside safety and ensuring guests enjoy our facilities safely
• Carrying out regular pool water testing, plant room checks and backwashing procedures
• Completing routine safety checks and maintaining accurate recordsResponding professionally to guest enquiries, feedback and concerns
• Working closely with the wider Leisure Team to ensure the smooth day-to-day running of our spa facilities

Skills

Friendly personality

Excellent communication

Guest engagement

Proactive attitude

Health and safety

Calm under pressure

Team player

Job description

Ardencote Manor | Hiddenwell Luxury Wellness Retreat is seeking a friendly Leisure Assistant to join our Spa Leisure Team. The role involves welcoming guests, maintaining spa and pool areas, and leading activities such as archery, axe throwing and sauna rituals.

You will monitor safety, perform water testing, and support the team to ensure a relaxing and memorable spa experience for guests, including weekends and bank holidays as required.