Spa & Leisure Host — Guest Experience & Activities

Hiddenwell; Warwick; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Complimentary spa day

Free use of leisure and spa facilities

30% off stays and spa days

Discounts on food, drink and retail

Pension scheme

Free parking

Employee Assistance Programme

Perkbox benefits and Online GP

Refer-a-Friend bonus

Training and career development

Supportive team environment

Job summary

Ardencote Manor, part of Hiddenwell Luxury Wellness Retreat, seeks a Leisure Assistant to join the Spa Leisure Team. The role offers varied duties, from maintaining spa facilities to orchestrating guest activities like archery and sauna rituals, ensuring memorable guest experiences.

We value a friendly, proactive person with strong communication and guest service skills who can work weekends and bank holidays. £13 per hour, permanent positions available.

Qualifications

• Friendly, positive and approachable personality.
• Excellent customer service skills.
• Confidence engaging with guests and leading activities.
• Proactive with attention to detail.
• Commitment to health, safety and cleanliness.
• Calm and professional in challenging situations.
• Reliable team player willing to support colleagues.
• Flexible to work weekends, evenings and bank holidays.

Responsibilities

• Provide warm welcome and exceptional service to all guests.
• Ensure spa, poolside, thermal facilities, gym and changing areas are clean and safe.
• Lead and support guest activities such as archery, axe throwing and sauna rituals.
• Monitor poolside safety and ensure guests enjoy facilities safely.
• Carry out routine pool water testing and plant room checks.
• Complete safety checks and maintain records.
• Respond to guest enquiries, feedback and concerns.
• Collaborate with Leisure Team for smooth day-to-day operations.

Skills

Good communication

Guest Experience

Job description

Ardencote Manor, part of Hiddenwell Luxury Wellness Retreat, seeks a Leisure Assistant to join the Spa Leisure Team. The role offers varied duties, from maintaining spa facilities to orchestrating guest activities like archery and sauna rituals, ensuring memorable guest experiences.

We value a friendly, proactive person with strong communication and guest service skills who can work weekends and bank holidays. £13 per hour, permanent positions available.