Spa Host

Swinton Estate; Swinton; On-site; GBP 20,000 - 26,000; Full time

Job summary

Swinton Estate is seeking a warm, professional, and service-oriented Spa Host to enhance guest experiences in their luxury spa. This role involves welcoming guests, coordinating facilities, and supporting a seamless spa operation in the beautiful Yorkshire Dales.

Benefits

Competitive salary and benefits package.

Staff discounts on spa treatments, dining, and accommodation.

Access to professional development and training programs.

Opportunity to work in a picturesque environment.

Qualifications

• Experience in a hospitality, customer service, or spa environment is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Welcome guests warmly and provide information about spa facilities and treatments.
• Ensure the spa environment meets high cleanliness standards.
• Manage bookings and facilitate smooth daily operations.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Education

Previous experience in hospitality or customer service

Job description

4 days ago Be among the first 25 applicants

Spa Host

Full Time - 40 hours per week working 5 days over 7

About Swinton Estate

Nestled in the heart of the Yorkshire Dales, Swinton Estate is a haven of luxury, wellness, and natural beauty. Our award-winning spa offers a serene environment where guests can unwind and rejuvenate. As part of our commitment to providing exceptional experiences, we are seeking a warm, professional, and service-oriented Spa Host to join our dedicated team.

Swinton Estate

Spa

Full time

Permanent

Spa Host

Full Time - 40 hours per week working 5 days over 7

Salary of up to £25,397 per annum plus tronc

About Swinton Estate

Nestled in the heart of the Yorkshire Dales, Swinton Estate is a haven of luxury, wellness, and natural beauty. Our award-winning spa offers a serene environment where guests can unwind and rejuvenate. As part of our commitment to providing exceptional experiences, we are seeking a warm, professional, and service-oriented Spa Host to join our dedicated team.

Key Responsibilities

Guest Experience:

• Welcome guests with a warm and friendly demeanor, ensuring they feel valued and comfortable throughout their visit.
• Provide detailed information about spa facilities, treatments, and packages, tailoring recommendations to guests’ preferences.
• Handle guest queries and resolve any concerns promptly to ensure an exceptional spa experience.
  
  

Facility Coordination

• Ensure the spa environment is immaculate and inviting, including treatment rooms, relaxation areas, and changing facilities.
• Monitor the stock of towels, robes, and refreshments, replenishing as needed.
• Assist with the preparation of treatment rooms, ensuring they meet the highest standards of cleanliness and comfort.
  
  

Team Support

• Collaborate with therapists and spa management to maintain seamless daily operations.
• Support therapists by managing schedules, preparing rooms, and facilitating smooth transitions between appointments.
• Attend regular team meetings and training sessions to stay informed about spa services and initiatives.
  
  

Administrative Duties

• Manage bookings and check-ins using the spa’s reservation system.
• Process payments and provide accurate billing for services and retail products.
• Maintain records of guest preferences and feedback to enhance future experiences.
  
  

Qualifications

• Experience: Previous experience in a hospitality, customer service, or spa environment is preferred.
• Skills:
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• A proactive, can-do attitude with a focus on guest satisfaction.
• Appearance: Presentable and professional appearance in line with spa standards.
• Other Requirements:
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Passion for wellness, luxury service, and creating memorable guest experiences.
  

What We Offer

• Competitive salary and benefits package.
• Staff discounts on spa treatments, dining, and accommodation across The Estate.
• Access to professional development and training programs including Pool First Aid and Response training.
• Opportunity to work in a picturesque, tranquil environment.
• Be part of a supportive team committed to excellence in guest service in an Award Winning Spa.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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