Receptionist / Host

Sytner Group; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sytner Group is seeking a friendly Receptionist/Host for their Jaguar Land Rover dealership in Bristol. The role involves welcoming clients, managing calls, and enhancing customer experiences, all in a supportive and enriching work environment.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid day per year for voluntary/community work

Qualifications

• Previous reception or front of house experience required.
• Excellent attention to detail and proactive communication skills.

Responsibilities

• Welcome clients and manage their visits effectively.
• Handle incoming calls and direct them to the right department.
• Provide refreshments and ensure a personal customer experience.

Skills

Communication

Organisational skills

Customer service

Job description

About The Role

Sytner Jaguar Land Rover Bristol is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team.

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Range Rover, Defender, and Discovery.

You will welcome every client through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the dialers to the right department promptly. Our Receptionists/Hosts work on a full-time basis, which can typically include weekends, to ensure we provide our clients with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of visitors to our showroom so that each customer and guest feels they have received a uniquely personal and bespoke service. To provide the best service, you'll need to be a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences, and someone who uses their own initiative where it will delight a customer. You should also be able to collate customer knowledge and anticipate their needs. Excellent organisational and preparation skills, coupled with a genuine passion for detail, are required.

Please consider that we require candidates to have Reception/Host or ‘Front of House’ experience as a threshold level of prior exposure and participation when applying for this role.

Why Sytner?

Sytner Group is delighted to offer an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid day per year for voluntary/community work

At Sytner, our values and behavior are important. We foster a working environment where all individuals' contributions are valued and respected, supporting colleagues to thrive and achieve their potential.

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

As part of our commitment to Diversity and Inclusion, you have the right to request adjustments to the interview and recruitment process. For more information, please click here.

Unsure? Read on…

We represent over 23 of the world’s most prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers. Our colleagues recently scored Sytner Group an outstanding 89% on our engagement survey.