Ride Host

Merlin Entertainments Group; Alton; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join Alton Towers Resort as a Ride Host where you will be the face of the park, ensuring guests have a magical experience. Responsibilities include overseeing rides, providing exceptional customer service, and maintaining safety. Flexible working hours and fantastic perks make this role exciting!

Benefits

Flexible working hours

Exclusive colleague perks

40% discount online off LEGO

25% discount in on-site shops

Ongoing training opportunities

20 free tickets for Merlin attractions

Qualifications

• Friendly and approachable with excellent communication skills.
• Enthusiastic to create a positive guest experience.
• Able to work in a fast-paced, outdoor environment.

Responsibilities

• Ensure safety and efficiency on rides and attractions.
• Engage with guests and assist with their queries.
• Manage queues and follow safety procedures.

Skills

Communication

Customer Service

Teamwork

Job description

What you'll bring to the team

Are you looking for an exciting, fun-filled role in a world-famous theme park? Alton Towers Resort is on the lookout for enthusiastic colleagues to join our team asRide Hosts!

About the Role:

As aRide Host, you’ll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience. You’ll be responsible for assisting with the smooth running of our world-class rides, helping to create memories for families, friends, and thrill-seekers!

Your key responsibilities will include:

• Working on our rides and attractions with a focus on safety and efficiency
• Engaging with guests to provide exceptional customer service
• Assisting with guest queries and ensuring their needs are met
• Managing queues, helping guests access rides safely, and ensuring everyone follows safety procedures
• Reporting any operational issues or incidents to the operator
• Support in daily presentational duties of our rides and attractions

Why join us?

• Flexible working hours: We understand that work-life balance is important, so we offer part-time and full-time shifts to fit around your life.
• A fun, dynamic environment: Be part of the magic in one of the UK’s most thrilling attractions.
• Exclusive colleague perks: Enjoy free tickets, discounts on food and retail, and other fantastic employee benefits at Merlin Entertainments attractions worldwide.

Qualifications & Experience

About You:

We’re looking for individuals who are:

• Friendly and approachable with excellent communication skills
• Enthusiastic and willing to create a positive guest experience
• Comfortable working in a fast-paced, outdoor environment
• Ready to take on responsibility and ensure health and safety standards are met
• Able to work by themselves and as part of a team
• A head for heights would be beneficial
• No previous experience is necessary! We provide full training to all team members.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.