Housekeeper

Boringdon Hall; Colebrook Village; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Tronc / Service charge

Spa & gym discounted access

Discount on food & beverage

Bed & breakfast discount

Friends & Family rates

Love to Shop vouchers

Job summary

Boringdon Hall, a 5-star manor house near Dartmoor, offers guests exceptional hospitality through its renowned Àclèaf restaurant, Gaia Spa and Mayflower Brasserie. This role focuses on delivering warm welcomes, maintaining impeccably clean rooms, and upholding high standards of service and safety.

Join a dedicated team in a historic setting with extensive staff benefits, rewards, and opportunities to grow within a luxury hospitality group.

Qualifications

• Has a calm, can do attitude even in high pressured situations.
• Attention to detail and high standards of presentation.
• Excellent team player with ability to work autonomously.
• Clear communication with guests and colleagues.
• Willingness to follow hotel policies and training.

Responsibilities

• To ensure all guests receive a warm welcome and are treated to the upmost hospitality and care during their stay.
• To minimise and handle complaints professionally according to policies.
• To maintain high standards of cleanliness throughout rooms and public areas.
• To follow hotel policies outlined in the training manual.
• To clean hotel bedrooms and corridors and maintain high standards.
• To keep cupboards neat and presentable and use materials per HHK specifications.
• To report maintenance faults and follow lost property procedures.
• To observe cleaning rotas and health & safety regulations.
• To understand Fire procedures, COSHH, infection control and emergency aid responsibilities.
• To ensure good working relationships with all departments and communicate information hotel-wide.
• All other duties as required

Skills

Calm attitude

Attention to detail

Team player

High presentation standards

Clear communication

Job description

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’

Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

Key Attributes:

• Has a calm, can do attitude even in high pressured situations
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Clear Communication

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimised and handles professionally as in accordance with our policies
• To ensure the highest standards of cleanliness throughout the Rooms and Public Areas are met at all times
• To follow all hotel policies as outlined in your training manual:
• To clean the hotel bedrooms and corridors and maintain our high standard
• To keep all cupboards neat and presentable at all times
• All cleaning materials to be used to the HHK’s specification
• To report any maintenance faults
• Follow the lost property procedure
• To observe and comply with cleaning rotas, health and safety regulations
• To understand responsibilities in relation to Fire procedures, Health & Safety, COSHH, Infection control and emergency aid.
• To ensure a good working relationship with all other departments and communicate information throughout the hotel
• All other duties as required