Spa Guest Experience Concierge

Merlin Entertainments; Earl Sterndale; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Health incentives

Digital fitness programs

Wellbeing resources

Wellbeing podcasts

Spa day after probation

Staff discounts

Job summary

Champneys is seeking a friendly reception colleague in the United Kingdom. You will welcome guests, manage the check-in process, and offer tours with a helpful overview of our welcome pack and itineraries.

You will maintain in-depth knowledge of the spa, wellbeing offerings, and fitness services to assist with bookings and memberships. Responsibilities include conducting facility show rounds for potential new members and providing a warm, informative guest experience across our spa and resort

Qualifications

• Friendly, welcoming guest service style.
• Knowledge of spa facilities and local area.
• Ability to assist with bookings and itineraries.

Responsibilities

• Greet guests and manage check-in procedures.
• Provide information on spa services and local attractions.
• Assist with tours, bookings and memberships as needed.

Skills

Customer service

Hospitality

Job description

Champneys is seeking a friendly reception colleague in the United Kingdom. You will welcome guests, manage the check-in process, and offer tours with a helpful overview of our welcome pack and itineraries.

You will maintain in-depth knowledge of the spa, wellbeing offerings, and fitness services to assist with bookings and memberships. Responsibilities include conducting facility show rounds for potential new members and providing a warm, informative guest experience across our spa and resort