Spa Receptionist

Merlin Entertainments; Earl Sterndale; Vor Ort; GBP 14.000 - 21.000; Vollzeit

Benefits dieser Stelle

Health incentives

Digital fitness programs

Wellbeing resources

Wellbeing podcasts

Spa day after probation

Staff discounts

Zusammenfassung

Champneys is seeking a friendly reception colleague in the United Kingdom. You will welcome guests, manage the check-in process, and offer tours with a helpful overview of our welcome pack and itineraries.

You will maintain in-depth knowledge of the spa, wellbeing offerings, and fitness services to assist with bookings and memberships. Responsibilities include conducting facility show rounds for potential new members and providing a warm, informative guest experience across our spa and resort

Qualifikationen

• Friendly, welcoming guest service style.
• Knowledge of spa facilities and local area.
• Ability to assist with bookings and itineraries.

Aufgaben

• Greet guests and manage check-in procedures.
• Provide information on spa services and local attractions.
• Assist with tours, bookings and memberships as needed.

Kenntnisse

Customer service

Hospitality

Jobbeschreibung

up to £12.71 per hour 32 hours per week The spa operation is the very essence of our brand and as such the welcoming and knowledge that is shared with our guests and members is of great importance. When our guests arrive to our Spa they are welcomed with impressive facilities and safe in the knowledge that their Champneys experience will be one that is exceptional and like no other. We only have one opportunity to create a first impression, make sure it counts. Our reception colleagues are knowledge resources and as such have an in-depth knowledge of the Spa, Wellbeing and Fitness operation as well as the property and the local area. Some responsbilities include;

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack / itinerary.
• Having a full and comprehensive knowledge of resort suite and being able to support with treatment bookings, PT sessions and completing itineraries.
• Conducting facility show rounds where required to potential new members.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.