Spa Attendant - Casual

Four Seasons Hotels Limited; Hook; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Complimentary meals in employee dining

Free uniform and dry-cleaning

Shuttle service between locations

Wagestream access

Employee recognition programs

Job summary

Four Seasons Hampshire is seeking a Spa Attendant to help deliver exceptional guest experiences for the GLICE skating rink during the festive season. You will work within a dedicated team, assisting guests with tickets, fitting skates, and serving food and beverages while upholding Four Seasons’ standards of service.

The role runs during the holiday period with daytime shifts; previous hospitality experience is advantageous, and strong communication and attention to detail are essential.

Qualifications

• Experience in hospitality is advantageous but not essential.
• Strong communication and guest-service orientation.
• Ability to work in a fast-paced festive-season environment.

Responsibilities

• Welcome guests to the GLICE rink and provide a friendly, professional experience.
• Assist guests with tickets and transactions using POS/PDQ systems.
• Allocate skates and boots, ensuring correct sizes.
• Maintain skating equipment and cleanliness throughout the shift.
• Monitor the rink for guest safety and enjoyment during public sessions.
• Assist with rink maintenance including snow clearing when required.
• Prepare and serve hot and cold food and beverages, including seasonal offerings.
• Restock and maintain service areas and ensure readiness before opening.
• Ensure hygiene standards across surfaces and guest spaces.
• Support the Spa and Leisure team to deliver festive experiences.

Skills

Hospitality mindset

Guest service

Communication skills

Attention to detail

Teamwork

Flexibility

First Aid (preferred)

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the Role

As a Spa Attendant, you will play a key role in delivering exceptional guest experiences throughout the festive season, with your primary focus being the operation of our popular GLICE skating rink.

This seasonal position runs from 28th November 2026 to 3rd January 2027, with shifts scheduled from 11:00am to 7:00pm. Working as part of a dedicated team, you will help ensure the safety, welfare, and enjoyment of all skaters and guests while maintaining the high standards of service and hospitality associated with Four Seasons Hotel Hampshire.

We are looking for individuals who are passionate about creating memorable guest experiences, are confident communicators, and have excellent attention to detail.

What You Will Do

• - Welcome guests to the GLICE rink and provide a friendly, professional, and engaging experience.
• - Assist guests with purchasing tickets and process transactions using the Point of Sale (POS) and PDQ systems.
• - Allocate skates and boots, ensuring guests are fitted with the correct sizes and equipment.
• - Maintain skating equipment, ensuring boots and skates remain clean, organised, and in good condition.
• - Monitor the rink to ensure the safety, welfare, and enjoyment of all skaters during public sessions.
• - Assist in maintaining the GLICE rink surface, including clearing snow and undertaking rink maintenance where required.
• - Prepare and serve hot and cold food and beverages, including seasonal offerings such as mulled wine.
• - Prepare, restock, and maintain food and beverage service areas throughout the day.
• - Ensure the POS and service areas are fully prepared and ready prior to opening.
• - Maintain high standards of cleanliness across the rink, hospitality areas, equipment, and guest spaces.
• - Clean and sanitise food preparation surfaces, utensils, and equipment in line with health and hygiene standards.
• - Support the wider Spa and Leisure team as required and contribute to delivering exceptional festive experiences for our guests.

What We're Looking For

• - A genuine passion for hospitality and guest service.
• - A confident and professional communicator who enjoys interacting with guests of all ages.
• - Strong attention to detail and commitment to maintaining high standards.
• - Ability to work effectively as part of a team in a busy environment.
• - A positive, proactive, and energetic approach to work.
• - Previous experience within hospitality, leisure, attractions, retail, or food and beverage operations is advantageous but not essential.
• - First Aid certification and ice-skating experience are preferred but not essential.
• - Flexibility to work weekends, evenings, and public holidays throughout the festive season.
• - A willingness to learn and contribute wherever required.

What We Offer

• - Competitive salary and benefits package.
• - Excellent training, learning, and career development opportunities.
• - Complimentary meals in our employee restaurant while on duty, including refreshments throughout the day.
• - Complimentary shuttle bus service between the hotel, Fleet, and Church Crookham.
• - Free uniform and dry-cleaning service.
• - Access to Wagestream financial wellbeing platform.
• - Employee recognition and reward programmes.
• - Annual employee appreciation celebrations and social events.
• - Participation in charitable, sporting, and community initiatives throughout the year.
• - The opportunity to be part of a passionate and supportive team within one of the world's most respected luxury hospitality brands.