Solutions Engineer: Technical Sales & Customer Support

Micro-Epsilon America, LP; Birkenhead; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Micro-Epsilon UK is seeking a Sales Support Engineer to join our Birkenhead team, offering a technically focused, office-based role supporting customers with measurements and sensor solutions.

You will engage with customers, prepare quotations, and coordinate with the field sales team to move opportunities forward, while receiving comprehensive product training from Micro-Epsilon. This role supports growth in advanced sensing technologies.

Qualifications

• Engineering or science discipline with NVQ Level 4+.
• Hands-on engineering/quality/R&D experience.
• Strong communication and relationship-building skills.

Responsibilities

• Act as the first point of contact for new customer enquiries.
• Discuss and interpret technical requirements to identify the best solutions.
• Collaborate with the field sales team to review opportunities and define next steps.
• Prepare quotations, technical documentation, and proposals.
• Perform test measurements with customer samples in our test lab.
• Provide first-line technical support and product advice to customers.
• Liaise with Micro-Epsilon GmbH (Headquarters) for technical information and support.
• Occasionally attend UK customer visits, exhibitions, and seminars.
• Participate in overseas product training to expand your knowledge.

Skills

Technical qualification

Engineering experience

Communication skills

Willingness to learn

Education

NVQ Level 4+

Job description

Micro-Epsilon UK is seeking a Sales Support Engineer to join our Birkenhead team, offering a technically focused, office-based role supporting customers with measurements and sensor solutions.

You will engage with customers, prepare quotations, and coordinate with the field sales team to move opportunities forward, while receiving comprehensive product training from Micro-Epsilon. This role supports growth in advanced sensing technologies.