Solutions Engineer

ThreatAware; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Ownership over a new product line

Career progression

Job summary

ThreatAware is seeking a technically sharp Solutions Engineer to join Labs at the ground floor. You’ll be the go-to technical expert for prospective and existing customers, blending deep technical know-how with a commercial mindset to drive adoption of Labs from demos to daily use.

You will deliver hands-on demos, own onboarding, and support, and work closely with Sales Engineering and Account Management to uncover opportunities while feeding customer insights back into the product roadmap.

Qualifications

• Hands-on technical background with ability to configure and troubleshoot a technical product.
• Comfortable delivering hands-on product demonstrations to customers.
• Ability to guide customers through purchase decisions and show commercial awareness.

Responsibilities

• Deliver hands-on product demonstrations for Labs.
• Own technical onboarding and light-touch ongoing support.
• Guide prospects and customers through adopting Labs with their needs in mind.
• Collaborate with Sales Engineering and Account Management to identify opportunities within customers.
• Provide customer insight to help shape the Labs roadmap.

Skills

Hands-on technical

Demoing & troubleshooting

Commercial mindset

Customer onboarding

Job description

About ThreatAware

ThreatAware is a fast-growing Cyber Security SaaS company helping organisations proactively manage and secure their digital assets. Our agentless platform integrates with existing IT and security tools via APIs, giving teams complete visibility across their entire device estate - ensuring the deployment, health, and configuration of critical security agents at all times.

About Labs

Labs is our newest product line - a self-serve, product-led experience that extends ThreatAware's platform into how security and IT teams build, automate and get more value out of their tooling day to day. It's still early days, which means genuine ownership for whoever joins us to help build it.

The Role

We're looking for a technically sharp Solutions Engineer to join us at the ground floor of Labs. You'll be the go-to technical expert for prospective and existing customers - helping them get hands‑on with Labs from their first demo through to everyday use, blending deep technical know‑how with a genuine commercial mindset.

Key Responsibilities

• Deliver hands‑on product demonstrations, helping customers build real solutions in Labs from day one
• Own technical onboarding and light‑touch ongoing support, turning early interest into active, everyday usage
• Guide prospects and customers through adopting Labs, understanding their needs and translating them into real use cases
• Work closely with our Sales Engineering and Account Management teams to spot and develop opportunities within our existing customer base
• Feed customer insight back into Product to help shape the Labs roadmap

What We’re Looking For

• A technical, hands‑on background - comfortable demoing, configuring and troubleshooting a technical product (security industry experience is a plus, not a requirement)
• Some commercial instinct - confident guiding a customer through a purchase decision, not just supporting one
• A builder mentality - you enjoy getting into the detail and making things work, not just talking about them
• Comfortable with ambiguity, and genuinely excited to help shape a brand‑new product and role from the ground up
• A track record of fast progression early in your career counts for more with us than years of tenure in a similar seat

What We Offer

• Competitive salary and performance‑based incentives
• Real ownership over a brand‑new product line within a Series A‑backed company scaling fast
• A collaborative team with genuine opportunities for career progression