Solutions Engineer

Burns Sheehan Limited; Manchester; Remote; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Office in Manchester

Remote-first

Quarterly team meetups

Job summary

Burns Sheehan Limited is seeking a Solutions Engineer to join its cybersecurity SaaS team in Manchester. You will bridge customers and engineering, supporting integrations, configurations and optimising the platform across web apps, APIs and networks.

This hands-on, customer-facing role offers remote-first flexibility with Manchester-based options, exposure to CDN technologies (Cloudflare, Fastly, AWS CloudFront, Akamai) and close collaboration with senior engineers and technical leadership.

Qualifications

• 2+ years in a technical, customer-facing environment.
• Strong understanding of web technologies, HTTP, APIs and core networking concepts.
• Experience troubleshooting issues across web apps or cloud-based systems.
• Excellent communication skills and confidence working directly with customers.
• Collaborative approach with curiosity to tackle multiple technical challenges.

Responsibilities

• Act as the technical link between customers and internal engineering teams to enable successful integration and ongoing optimization.
• Support customers through technical integrations and optimisations.
• Work with CDN/edge technologies and troubleshoot across web apps, APIs, networks and infrastructure.
• Investigate logs and issues to identify root causes and propose solutions.
• Collaborate with Customer Success, Engineering and Data Science teams to resolve customer problems.

Skills

Customer-facing

Web technologies

APIs

Networking basics

Troubleshooting

Communication

CDN experience

Tools

Cloudflare

Fastly

AWS CloudFront

Akamai

Job description

Solutions Engineer | Cybersecurity / SaaS

Manchester / UK Remote (office available and open in Manchester) Quarterly team meet ups

I'm working with an established, Manchester-based cybersecurity business that's looking to hire a Solutions Engineer to join its growing technical team.

The company develops technology that protects websites, applications and APIs from malicious automated traffic, helping businesses prevent everything from account takeovers to fraudulent activity.

This is a great opportunity for someone who enjoys getting stuck into technical problems, working directly with customers and understanding how different systems fit together.

The Role

Sitting within the Solutions Engineering team, you'll act as the technical link between customers and internal engineering teams, helping clients successfully integrate, configure and get the most out of the platform.

It's a varied, hands-on role, with responsibilities including:

• Supporting customers through technical integrations, implementation and ongoing optimisation.
• Working with CDN and edge technologies such as Cloudflare, Fastly, AWS CloudFront and Akamai.
• Troubleshooting issues across web applications, APIs, networking and infrastructure.
• Investigating logs and technical issues to identify root causes and recommend solutions.
• Collaborating with Customer Success, Engineering and Data Science teams to solve customer problems.

What They're Looking For

They're open to candidates from a range of technical backgrounds, including Solutions Engineering, Technical Support, SaaS Implementation and Integration Engineering.

Ideally, you'll bring:

• 2+ years' experience in a technical, customer-facing environment.
• A good understanding of web technologies, HTTP, APIs and core networking concepts (DNS, TCP/IP, CDNs).
• Experience troubleshooting technical issues across web applications or cloud-based systems.
• Strong communication skills and confidence working directly with customers.
• A collaborative approach, curiosity and the ability to juggle multiple technical challenges.

Experience with Cloudflare, Fastly or similar CDN platforms would be particularly valuable, but isn't essential.

What's on Offer?

• Salary circa £50,000, plus additional paid on-call.
• Remote-first working, with a preference for Manchester-based candidates.
• Exposure to complex technical challenges within the cybersecurity space.
• Opportunities to work closely with experienced engineers, customers and technical leadership.
• A supportive team environment with a structured onboarding programme and opportunities for technical progression.

This isn't a software development role, and you don't need previous cybersecurity experience.

They're looking for someone with strong technical foundations, a customer-focused mindset and a genuine interest in solving problems.