Solutions Delivery Consultant

JR United Kingdom; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading provider in Regtech solutions is looking for a motivated Senior Service Delivery Specialist to join their London-based team. This role involves client onboarding, project management, and collaborative problem-solving, focusing on delivering exceptional service. The ideal candidate will have a strong customer-oriented approach and excellent communication skills, contributing significantly to client satisfaction and service quality.

Qualifications

• 5+ years of relevant experience in a similar role.
• Self-motivated with project ownership skills.
• Flexibility to adapt in a fast-paced environment.

Responsibilities

• Oversee client onboarding and support processes.
• Serve as primary contact for clients during onboarding.
• Collaborate with teams to manage multiple onboarding projects.

Skills

Customer-centric

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Analytical skills

Problem-solving skills

Collaboration

Education

Bachelor's degree or equivalent

A-level or vocational experience

Job description

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Company Overview
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.
Role Description
We are seeking a highly motivated and detail-oriented Senior Service Delivery Specialist with at least 5 years of relevant experience to join our dynamic team at eflow Global. The Senior Service Delivery Specialist role has a balance between technical and customer-facing responsibilities and will play a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.
Key Responsibilities
• Client Onboarding: Ensuring timely onboarding of clients across our platforms whilst working on multiple onboardings in tandem.
• Client Communication and Support: Serving as the primary point of contact for clients during the onboarding process. Maintaining regular communication with clients to provide updates, gather feedback, and address any concerns or questions they may have.
• Project Ownership from Initiation to Completion: Taking complete ownership of client onboarding projects from initiation to completion and ensuring all tasks are executed to agreed project timelines and quality standards.
• Data Issues Resolutions: Reviewing the client’s provided data using internal software to identify anomalies and missing information. Working with the client to resolve data issues that may block the client's onboarding. Understanding the functionality of our internal systems and identifying how these functions may aid in the client's onboarding and longevity of a client system.
• Team and Interdepartmental Collaboration: Working effectively as part of the onboarding team, contributing to team goals and objectives. Actively participating in weekly internal calls to provide updates on client onboarding progress and discuss any challenges or blockers.
• UAT Handover: Completing the UAT Handover with the client, delivering training calls and covering key information required to use their system. Ensuring all agreed deliverables accurately reflect the scope of work and UAT system delivered for each project.
• Issue Investigation & Resolution: Raising any issues with client data to ensure that our requirements are met. Conducting basic reviews of the product and raising any product enhancements to the relevant teams internally.
Career Progression
Senior Service Delivery Specialist (Current Role): Focus on mastering the onboarding process for clients and providing exceptional client support. Develop a deep understanding of the systems and effectively manage multiple projects.
Lead Service Delivery Specialist: Provide mentorship and support to junior specialists, assist in training new team members, and serve as an immediate escalation point for complex issues. Contribute to refining onboarding processes and improving client experiences.
Service Delivery Manager: Take on a leadership role in overseeing a team of specialists across different regions. Lead major projects, drive strategic initiatives, and implement process improvements to enhance service delivery. Act as the primary escalation point for critical issues and represent the department in executive meetings.
Qualifications and Skills:
• Customer-centric with a commitment to providing exceptional service to clients.
• Excellent verbal and written communication skills to effectively interact and build relationships with clients and internal stakeholders.
• Self-motivated with the ability to take ownership of projects from initiation to completion.
• Strong organisational skills to manage multiple projects simultaneously.
• Excellent time management and prioritisation skills to meet project deadlines.
• High attention to detail to ensure accuracy and completeness of documentation.
• Flexibility to adapt to changing priorities and requirements in a fast-paced environment.
• Strong analytical and problem-solving skills to identify and address issues proactively.
• Collaborative mindset with the ability to work effectively as part of a team.
• Education level flexible - Bachelor’s degree, A-level or appropriate vocational experience considered.