Product Consultant - Delivery - Engine by Starling

Starling Bank Limited; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading financial technology company at Engine by Starling, where you will drive the successful implementation of our platform for prominent clients. This hybrid role requires strong project management skills, a client-focused mindset, and the ability to solve complex problems. Collaborate with diverse teams to deliver innovative financial solutions, enhance client relationships, and contribute to the scaling of our operations. If you're excited to shape the future of banking technology, we want to hear from you.

Benefits

33 days holiday including public holidays

Extra day off for your birthday

Annual leave increase with service

16 hours paid volunteering time

Life insurance at 4x your salary

Private Medical Insurance including mental health support

Family-friendly policies

Incentives refer a friend scheme

Perkbox membership for retail discounts

Access to Cycle to Work initiative

Qualifications

• Experience in client-facing roles, preferably in consulting or technology.
• Ability to work in a fast-paced, ambiguous environment.
• Flexible in approach to delivery and comfortable facilitating workshops.

Responsibilities

• Manage the implementation of the Engine platform for clients.
• Work with clients to understand challenges and apply technology solutions.
• Coordinate delivery with Engineering teams in line with set timelines.

Skills

Client-facing skills

Problem-solving

Project management

Technical aptitude

Communication skills

Job description

AtEngine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business.

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

Sometravel(including international) may be necessary depending on the client and nature of the engagement.

About the role

This role will put you at the heart of Engine’s Delivery function, where you’ll be responsible for ensuring the successful implementation of the Engine platform for our clients. You’ll work on large-scale programmes, end-to-end, where you’ll be expected to manage day-to-day delivery, focusing on a particular functional workstream (eg. Onboarding or Payments & Cards). You’ll work with clients to understand the challenges they face and help tackle them with a technology-centred approach. Through this, you’ll develop a strong understanding of the Engine product and digital banking, applying its uses to markets around the world.

We’re looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You’ll work in tandem with the Product owners and Engineering functions to design and implement solutions that meet client needs. You’ll enjoy problem solving, working with a wide variety of stakeholders, and supporting our clients throughout their transformation journeys as well as strong project management skills.

What you'll get to do

• Build strong relationships at all levels of the client organisation, through pre-sales to implementation
• Understand client vision, challenges and priorities, applying your knowledge of the Engine product
• Work closely with our product team and solution architects to design a solution which meets the needs of the client, and future clients
• Be responsible for the delivery of an area of the solution, representing the client’s needs and priorities in internal decision making and planning
• Coordinate solution delivery with Engineering in line with programme timelines
• Support the programme transition from delivery into Run, sharing your knowledge of the client and setting up the Run team for success
• Contribute to the success of the Delivery function as it scales, sharing your learnings from client implementations and establishing our Engine delivery methodologies

• You have worked in client facing roles, in a consulting role, or at a technology company
• You have some experience in financial services and technology delivery
• You have experience delivering complex programmes
• You can rapidly understand client problems and present solutions in a structured and informative manner
• You take ownership and know when to seek external support for risks and issues you identify
• We are looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world

Your skills

• You are inquisitive and like the detail of understanding how something does and should work
• You can apply a structured approach to complex or ambiguous problems
• You have a technical aptitude and curiosity
• You are self motivated and are able to work in a highly autonomous environment
• You are comfortable facilitating workshops and discovery sessions
• You have attention to detail
• You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• You are flexible in your approach to delivery, our teams tend to be hands on and work in an Agile way without being wedded to any particular methodology

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• First interview: ~45 minutes with someone from the Delivery team
• Second Interview: ~1 hour with some more people from the Delivery team
• Final Interview: ~45 minutes with our CDO

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.