Solutions Architect

VGS; United Kingdom; Remote; GBP 70,000 - 95,000; Full time

Job summary

VGS is seeking a Solutions Support Engineer for Europe to serve as the technical front door for EU prospects and customers. You will scope use cases, map payment flows, and design solutions with EU Sales, then support ongoing technical questions post-onboarding.

In this growth role, you will balance solutioning with technical support, working closely with EU teams and coordinating with US counterparts to standardize patterns and reference architectures across the region.

Responsibilities

• Lead EU-based solution design discussions with EU prospects and customers, Sales, and Account Management to clarify goals and requirements.
• Map complex payment flows across merchants, PSPs, processors, and networks to design scalable solutions.
• Create architecture diagrams, proposals, demos, and proofs of concept for EU opportunities and RFIs.
• Coordinate with EU Sales, Implementation, and Support to ensure designs align with VGS standards and go-live readiness.
• Assist in escalations and post-implementation support to maintain design fidelity and customer satisfaction.
• Document investigations and publish internal runbooks or customer-facing training to improve enablement.

Job description

About VGS

About VGS VGS is building the trust infrastructure for a new era of commerce. As commerce becomes agentic, payments are increasing dramatically in volume, speed, and complexity, and the companies driving that shift need a foundation they can fully trust. That's where VGS comes in. We're the world's leader in payment tokenization, trusted by the most innovative AI and Fortune 500 companies, merchants, banks, and fintechs to power modern payments and agentic commerce. We store more than 9 billion tokens and process more than 10 billion monthly interactions, touching a third of all e-commerce. That scale isn't incidental. It's why leading companies embed our universal token vault and credential management platform directly into their stack, taming the complexity of payment data so they can move faster. Come build the platform that enables modern payments for the world's largest companies. We're helping businesses unlock new possibilities in an industry that never stops moving. And that takes exceptional people.

About the Role

VGS is hiring a Solutions Support Engineer in Europe to be the technical front door for our European prospects and customers. As part of our European and Support organization, you will bring your expertise to the earliest stage of the relationship: scoping use cases, mapping payment flows, and designing the solution with EU Sales. Once the client is onboarded, you will continue to provide ongoing technical support. Roughly three-quarters of your time will be spent on solution work, and the remainder will be spent on technical support. This is a growth role for a senior support, integration, or solutions engineer who wants to move upstream, and you will help shape how Solutions and Support work together in Europe. You will operate largely in the region alongside the EU team, while the US Solutions team is offline, with a few hours of overlap with the US team towards the end of your day. We are looking for a payments nerd who, in a single day, can earn a prospect CTO's trust, map a complex payment flow with an existing customer's payments leader, help a colleague in Sales through a technical conversation, and trace a failing integration with the customer's engineers. You will partner with payment companies and enterprise merchants on global payment infrastructure, processor connectivity, credential portability, tokenization, and sensitive payment data. You will work with the European team through the deal lifecycle, hand over approved designs to the Implementation team, and oversee them through go-live, provide support on solution questions, and stay aligned with the US Solutions team. What you learn in the field goes to Product and Engineering to shape the roadmap and our go-to-market strategy.

What You’ll Do

• Solutions work for EU clients and teams (about 75% of the role)
• Conduct technical discovery with EU prospects and customers, Sales, and Account Management to clarify business goals, requirements, risks, and product gaps.
• Partner with EU Sales on technical strategy for strategic opportunities, from discovery through architecture approval, and support other EU opportunities.
• Map payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties.
• Architect solutions using VGS capabilities, including vaulting, card management, Network and Agentic Tokens, Account Updater, 3DS, wallet payments, account validation, and data security.
• Guide customers on payment security best practices, PCI scope reduction, credential portability, multi-processor setups, resiliency, and scaling.
• Create and deliver architecture diagrams, proposals, demos, and proofs of concept, and support EU responses to RFIs, security reviews, and architecture assessments.
• Back up EU Sales, Implementation, and Support colleagues in client conversations that need solutions depth, and coach them on solutioning with VGS.
• Produce detailed handoffs to the Implementation team covering solution architecture, assumptions, responsibilities, testing, success metrics, and out-of-scope items, then coordinate with Support to provide technical oversight through go-live to ensure the implementation matches the approved architecture.
• Serve as the solution-level escalation point for Support, helping diagnose and redesign where a customer's setup is the root cause.
• Turn customer and market feedback into input for the product roadmap, and build reusable reference architectures, integration patterns, and enablement for the EU teams.
• Coordinate with the US-based Solutions team so EU work stays consistent with VGS standards: reuse existing payment flow maps, solution designs, and reference architectures, bring new EU use cases and capability gaps back to them, and share the patterns and enablement you build.

Overflow technical support (about 25% of the role)

• When there are no active implementations, take overflow tickets during EU business hours.
• Reproduce issues with cURL and Postman, read logs, and trace requests across VGS infrastructure, customer systems, and downstream gateways.
• Diagnose network problems independently, including DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshake failures.
• Resolve the issue, find a workaround, or elevate with a bug report that Engineering can act on immediately.
• Write up nontrivial investigations as internal runbooks or public documentation, and build and deliver customer training where none exists.
• When an incident or maintenance event affects EU customers, flag the impact to the on-call lead and help draft status page updates and customer notices.

What You Bring

5+ years in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, with some of it in a senior or lead capacity. Proven ability to work independently as the technical expert in a customer-facing role, deciding and then reporting rather than checking first. Background at a merchant, PSP,