Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Exeter; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a permanent Solution Architect in Exeter. This role focuses on crafting technology roadmaps and solutions within customer service, emphasizing Salesforce expertise. Candidates will work in a hybrid model, benefitting from an attractive salary and bonus structure.

Benefits

Excellent pension and benefits

Bonus up to 18%

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in product-centric technology development.
• Expertise in designing solutions using Salesforce.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work with product teams focusing on customer functions.
• Design and integrate end-to-end solutions for customer products.

Skills

Solution Architecture

Agile

Customer Journey

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Exeter

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Client:

Hawksworth

Location:

Exeter, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures.

• The position is permanent.
• Location: Exeter
• Hybrid working, with a minimum of once a month in the office.
• Salary: Up to £110k + up to 18% bonus + excellent pension and benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development, and digital solution architecture focused on customer functions.
• End-to-end solution architecture experience for customer products, including design, modelling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• Experience enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience with a focus on Customer Service, please apply now!