Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Cardiff; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a skilled Solution Architect for the Customer Service line in Cardiff. The role focuses on delivering end-to-end solution architecture, interacting closely with engineering teams while ensuring a customer-centric approach. With a competitive salary of up to £110k and a bonus, this permanent position offers hybrid working options, requiring minimal office attendance.

Benefits

Excellent pension plan

Up to 18% bonus

Hybrid working options

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in designing solutions using Salesforce, especially Financial Services Cloud.
• Background in Agile development and customer-centric functions.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation with Customer Focused Engineering teams.
• Design customer products, including coding frameworks and integrations.

Skills

Agile

Customer Journey

End-to-end solution architecture

Salesforce

Digital-focused solution architecture

Job description

Social network you want to login/join with:

Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Cardiff

col-narrow-left

Client:

Hawksworth

Location:

Cardiff, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Hawksworth is recruiting for a Solution Architect with strong experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Cardiff
• Hybrid working, with a minimum of once a month in the office.
• Salary: Up to £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company, so experience in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions.
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Experience in enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience with a focus on Customer Service, please apply now!