SOL Connect – Relief Advisor & Responder

Support for Ordinary Living; Wishaw; On-site; GBP 15,343 - 21,852; Part time

Job summary

An established digital care service is seeking a Relief Advisor & Responder in Wishaw or Glasgow. The role involves providing remote support to individuals living with mental illness or disabilities, ensuring their safety and well-being. Candidates should possess a compassionate nature, with experience in social care preferred. The position requires effective communication, crisis management skills, and teamwork to deliver empathetic care. Flexible hours are available, making it an ideal opportunity for those looking to make a real difference in the lives of others.

Qualifications

• Preferred 1 year of social care experience with individuals living with mental illness or disabilities.
• Ability to maintain accurate and up-to-date records.
• Knowledge of TEC support plans and policies.

Responsibilities

• Provide warm, person-centred support to individuals remotely.
• Monitor passive alarms and report any concerning patterns.
• Advocate for the rights and needs of the individuals we support.

Skills

Compassionate care

Crisis management

Communication skills

Team collaboration

Reflective practice

Job description

SOL Connect – Relief Advisor & Responder

Accountable to: SOL Connect Team Leader

Salary: £13.50 per hour

Hours: Relief

Base: Wishaw or Glasgow

General Description

SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting‑edge technology with person‑centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey.

This is a unique opportunity for a person-centred and forward-thinking support practitioner to use their skills to deliver support in a different way.

Job Purpose

Advisor

As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology. The people we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up at night. Others may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.

Note: This position involves extended periods of sitting and screen time.

Responder

Whilst on shift as the Responder, you will provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose. The role is a night shift-based role and would require the post holder to react as and when required to requests of support from individuals. The role will be based within one of the SOL Offices which are in Glasgow and Wishaw. You would be required to work across all offices on an as and when required basis.

Main Duties of the Post

• Alarm activations.
• Personal Care Requests
• Emergency medical support
• Supports after a fall.
• Technical Support
• Safeguarding an individual’s welfare and wellbeing
• Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
• To demonstrate a sound knowledge and understanding of Sol’s policies and procedures which apply to the day‑to‑day care of the individual. To demonstrate an ability to work in accordance with these.
• To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
• To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.

Work Pattern: Flexible work schedules available to match your availability, including Day, Back, and Night Shifts.

Key Responsibilities

Responsive care and support: Provide warm, person‑centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.

Person centred approach: Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.

Enablement: Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation as people progress.

Empowerment and Advocacy: Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.

Facilitate connections: Support people to make the most of our technology to help them stay connected with their loved ones and community.

Support Carers: Facilitate around the clock care and support that takes account of and supports the role of carers.

Team collaboration: Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes. Provide support to your colleagues following any difficult calls/interactions.

Alarms monitoring: Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans. Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.

Working with others: Maintain strong collaborative relationships with our partners in the Health and Social Care Partnership.

Medication: Where appropriate provide medication prompts to people to reduce reliance on direct support workers to meet this need.

Crisis Management: Implement strategies for managing crises and emergencies, ensuring the safety and well‑being of the people we support.

Reflective Practice: Engage in reflective practice debrief sessions to ensure continuous learning.

Keeping Records: Maintain accurate and up‑to‑date records on the health, wellbeing, and achievements of the people we support.

Weekly Planning: Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.

Regular Reviews: Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve the outcomes that are important to them.

Following Policies: Understand and follow SOL’s policies and procedures.

Maintaining Reputation: Uphold and protect the positive image and reputation of SOL.

Adult Protection: Ensure that any concerns about an adult who may be at risk of harm are raised immediately.

Incident Management: Record any incidents and elevate these.

Update TEC Support Plans: Keep support plans updated to reflect the changing needs of the people we support. Highlight where these require updates due to a change in preferences or needs.

Experience

Preferred – 1 Year social care experience as well as experience in supporting people who are living with mental illness, disability, addictions or autism.

Location

City: Wishaw and Glasgow
Country: Scotland