SOL Connect - Relief Advisor & Responder

Support for Ordinary Living; Glasgow; On-site; GBP 18,597; Full time

Job summary

A community health organization in Glasgow is seeking a Relief Advisor & Responder to provide remote support and assistance. This entry-level position involves handling out-of-hours requests, providing compassionate care, and maintaining high standards of service delivery. The ideal candidate will contribute to the well-being of clients by ensuring their needs are met and empowering them to regain independence.

Qualifications

• Experience in providing remote support.
• Strong understanding of care standards and policies.
• Ability to manage crisis situations effectively.

Responsibilities

• Provide compassionate remote support during shifts.
• Respond to requests for assistance during night shifts.
• Monitor alarms and provide technical support.

Skills

Compassionate care

Remote support skills

Crisis management

Communication skills

Knowledge of health care standards

Job description

SOL Connect – Relief Advisor & Responder – Support for Ordinary Living

Location: Base: Wishaw or Glasgow. Hours: Relief (Flexible work schedules including Day, Backup, and Night shifts). Salary: £13.50ph.

General Description: SOL Connect is an established, multi‑award‑winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes. Integrating cutting‑edge technology with person‑centred planning, we collaborate to create TEC solutions that allow people to take control of their own care journey.

Job Purpose:

• Advisor: Provide responsive remote support via our video‑conferencing HUB, applying traditional care and support skills with bespoke technology. Handle calls for reassurance, medication reminders, distress, or mental health support, delivering compassionate care remotely. Note: Position involves extended periods of sitting and screen time.
• Responder: When on shift, provide out‑of‑hours support to individuals, respond to requests, handle night shift duties, and react to support requests. Must work across SOL offices in Glasgow and Wishaw as required.

Main Duties of the Post:

• Provide out‑of‑hours response to people we work for, including: alarm activations, personal care requests, emergency medical support, post‑fall support, technical support, safeguarding welfare and wellbeing, answering hub calls, providing admin support when not providing physical support.
• Demonstrate sound knowledge and understanding of SOL’s policies and procedures; work in accordance with them.
• Uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
• Contribute to organisational processes and systems for monitoring and evaluating quality of service provided to individuals.

Key Responsibilities:

• Responsive care and support: Deliver warm, person‑centred support remotely, aligned with individual TEC support plans.
• Person‑centred approach: Treat people with compassion, respect, dignity, maintaining high standards of service delivery in line with National Health and Social Care Standards.
• Enablement: Support people in regaining skills, maximising independence, setting personal goals, fostering motivation.
• Empowerment and Advocacy: Advocate for rights and needs, empower people to control their TEC journey.
• Facilitate connections: Help people use technology to stay connected with loved ones and community.
• Support carers: Provide around‑the‑clock care reflecting carer roles.
• Team collaboration: Work with Advisor team, support colleagues after difficult calls.
• Alarms monitoring: Monitor passive alarms, ensure correct action, report patterns/trends indicating deterioration.
• Working with others: Maintain collaborative relationships with Health and Social Care partners.
• Medication prompts: Where appropriate, provide prompts reducing reliance on direct support workers.
• Crisis management: Implement strategies for crises, ensuring safety and wellbeing.
• Reflective practice: Engage in debrief sessions, continuous learning.
• Keeping records: Maintain accurate, up‑to‑date records of health, wellbeing, achievements.
• Weekly planning: Assist individuals in organising weekly plans, ensuring flexibility.
• Regular reviews: Facilitate and record reviews to ensure outcomes are achieved.
• Following policies: Understand and follow SOL policies and procedures.
• Maintaining reputation: Uphold and protect positive image.
• Adult protection: Raise any concerns about adults at risk immediately.
• Incident management: Record incidents and elevate them.
• Update TEC support plans: Keep plans updated to reflect changing needs/preferences.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other – Hospitals and Health Care