Support Worker – Enhanced Care & Support

Support for Ordinary Living; Scotland; On-site; GBP 19,000 - 23,000; Full time

Job summary

Support for Ordinary Living (SOL) in Lanarkshire seeks an Enhanced Care & Support Worker to deliver high-quality, person-centred care in clients’ homes and communities. You will promote dignity, independence, and inclusion, following outcome-based support plans and SOL values.

Responsibilities include daily living assistance, safeguarding, community participation, and collaborative teamwork, with ongoing training and SVQ progression offered.

Qualifications

• Support experience essential; full training, coaching, and mentoring provided.
• Understanding of Outcome-Based Support Planning and ability to implement plans.
• Awareness of safeguarding and best practices in supporting vulnerable individuals.
• Familiarity with health and safety, confidentiality, and adult protection protocols.
• Commitment to completing required training for SSSC registration (e.g. SVQ).
• Registration with the SSSC (or willingness to register within required timescales).
• Membership of the PVG scheme or willingness to join.

Responsibilities

• Provide compassionate, person-centred care in individuals' own homes or family homes.
• Assist with personal care and daily living tasks, encouraging independence.
• Safeguard health, wellbeing, property, and finances, and respond to concerns per SOL policies.
• Help individuals to make informed decisions and participate in their communities.
• Identify triggers and use de-escalation techniques to manage behaviours of concern.
• Communicate using verbal, non-verbal, visual, and gesture-based methods.
• Collaborate with a consistent, flexible support team and attend handovers and meetings.
• Maintain accurate records of support, plans and outcomes using SOL’s digital systems.
• Uphold SOL's values and act as a role model for best practice.
• Ensure compliance with SOL policies, SSSC/Care Inspectorate standards.
• Engage in ongoing professional development and qualification updates.

Skills

Reliable

Empathetic

Communicator

Team player

IT skills

Flexible

Professional conduct

Education

SVQ training desirable

SSSC registration

PVG scheme membership

Tools

Digital systems

Job description

Support Worker - Enhanced Care & Support

About SOL

Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities.

We believe that life is worth living when the things that matter most are present - love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That's what ordinary living is all about.

We Work To Create a World Where The People We Support Are Truly Seen, Heard, And Enabled To Live Meaningful, Connected And Fulfilling Lives. A Key Expectation Of Everyone Who Works For SOL Is That They Live And Breathe Our Values

• Do the right thing
• Make a difference
• Take responsibility
• Challenge the status quo
• Look at the world from different perspectives
• Find joy in the ordinary

These values are central to how we work - they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.

Key Tasks & Responsibilities

As an Enhanced Care and Support Worker, you'll provide high quality person-centred care to individuals with learning disabilities who may display behaviours of concern. Your role is to support people to live as independently as possible in their own homes and communities, promoting inclusion, dignity, and meaningful participation - in line with their Outcome-Based Support Plans and SOL's mission, vision, and values.

As An Enhanced Care & Support Worker You Will

• Provide compassionate, person-centred care and support in individuals' own or family homes, promoting dignity, choice, and inclusion.
• Assist with personal care (e.g. bathing) and daily living tasks (e.g. cooking, cleaning, shopping), encouraging independence wherever possible.
• Safeguard individuals' health, wellbeing, property, and finances, and respond appropriately to concerns or emergencies in line with SOL policies.
• Support individuals to make informed decisions, maintain positive relationships, and take part in their communities through valued social roles.
• Proactively manage behaviours of concern by identifying triggers, applying positive behaviour strategies, and using appropriate de-escalation techniques.
• Communicate effectively using methods suited to individual needs, including verbal, non-verbal, visual, and gesture-based approaches.
• Work collaboratively as part of a consistent and flexible support team, attending meetings, handovers, and reflective sessions as required.
• Maintain accurate, up-to-date records of support, plans, and outcomes using SOL's digital systems.
• Uphold SOL's values and reputation and act as a role model for best practice in all interactions.
• Ensure compliance with SOL policies, SSSC Codes of Practice, and regulatory standards.
• Engage in ongoing professional development through training, reflective practice, and completing relevant qualifications (e.g. SVQ).

Skills & Attributes

• Reliable, trustworthy, and committed to delivering person-centred care.
• Empathetic, respectful, and non-judgmental - supporting each individual's rights to dignity, choice, and inclusion.
• Reflective, adaptable, and open to learning and feedback.
• Flexible in availability and able to respond to the changing needs of individuals and the service.
• Positive and solution-focused, embracing creativity and new ways of working.
• Able to work both independently and as part of a collaborative team.
• Skilled communicator - confident in listening, negotiating, and responding professionally.
• Comfortable with using IT and digital systems in everyday tasks.
• Professional in conduct - maintaining confidentiality, respecting boundaries, and willing to raise concerns when needed.

Knowledge & Experience

• Support experience is essential and experience working with Positive Behavioural Support Plans is desirable. Full training, coaching, and mentoring will be provided.
• Understanding of Outcome-Based Support Planning and the ability to implement support plans effectively.
• Awareness of safeguarding responsibilities and best practices in supporting vulnerable individuals.
• Familiarity with health and safety, confidentiality, and adult protection protocols.
• Understanding of and ability to work in line with the standards and guidance of the Care Inspectorate and the Scottish Social Services Council (SSSC).
• Commitment to completing all required mandatory training and another other specified training due to support need and to achieve the qualifications necessary for SSSC registration, including SVQ.
• Registration with the SSSC (or willingness to register within required timescales).
• Membership of the PVG (Protecting Vulnerable Groups) scheme or willingness to join.

Department: Supported Living

Job Title: Support Worker - Enhanced Care & Support

Salary: £14.95 per hour

Experience: Essential

City: Lanarkshire

Country: Scotland