Supported Living Team Leader

Support for Ordinary Living; Wishaw; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual leave 30 days

Job summary

Support for Ordinary Living (SOL) seeks an experienced manager to lead day-to-day operations of Supported Living services in Wishaw, with travel within North Lanarkshire. You will promote independence, champion person-centred care, and drive high-quality outcomes for people with learning or physical disabilities.

You will oversee team leadership, staff development, and performance management while aligning services with SOL's values and national standards.

Qualifications

• Full UK driving licence and access to a vehicle.
• Commitment to empowering people to achieve their goals and live independently.
• Strong leadership skills with the ability to motivate, coach, and develop others.
• Excellent interpersonal skills with the ability to build effective relationships and partnerships.
• Ability to manage conflict and difficult situations professionally and constructively.
• Demonstrates initiative, sound judgement, and a proactive approach to problem-solving.
• Commitment to continuous learning, professional development, and improvement.
• Flexible, adaptable, and resilient in a changing environment.
• Passionate about inclusion, wellbeing, dignity, respect, and person-centred support.
• Able to represent SOL's values, vision, and mission positively and professionally.

Responsibilities

• Lead and support Supported Living teams to deliver high-quality, person-centred support in line with SOL's values and the National Health and Social Care Standards.
• Promote independence, inclusion, positive risk-taking, and meaningful community connections for the people we support.
• Chair team meetings and work with staff to develop, review, and monitor outcome-focused support plans, ensuring services remain responsive to individual needs, wishes, aspirations, and agreed actions are implemented effectively.
• Build and maintain positive multi-agency partnerships with individuals, families, colleagues, social work, health services, and other professionals to achieve the best possible outcomes.
• Provide effective supervision, coaching, and performance management to support staff development, accountability, and high performance, including the implementation of Performance Improvement Plans where required.
• Oversee workforce planning, rota management, and the effective use of resources to ensure safe and consistent service delivery.
• Support the recruitment and induction of new staff in partnership with the People Team, ensuring a positive onboarding experience and successful integration into the service.
• Support a positive workplace culture through proactive conflict management, problem-solving, and effective communication.
• Support the development of new services and promote the use of technology-enabled care to enhance independence.
• Maintain awareness of developments within social care and Self-Directed Support, ensuring best practice is embedded within services.
• Participate in the On-Call Manager rota and undertake any other reasonable duties associated with the role.

Skills

Leadership

People management

Communication

Team motivation

Conflict resolution

Problem solving

Driving licence

Adaptability

Independence focus

Tech in care

Tools

Microsoft Office

Outlook

Digital systems

Job description

ACCOUNTABLE TO Manager of Operations & Development (Supported Living)

SALARY: £32,500

HOURS: 37 hours per week, plus additional on-call responsibilities.

TERM: Permanent

ANNUAL LEAVE: 30 Days

LOCATION: Wishaw Base with travel within North Lanarkshire

General Description

Working as part of a team of managers, the successful candidate will be responsible for the day-to-day management of Supported Living services. Working alongside people with learning and/or physical disabilities, you will ensure individuals receive high-quality care and support that reflects their wishes, aspirations, and personal outcomes.

You will be committed to promoting independence, choice, inclusion, and positive outcomes, ensuring that all support is delivered in line with SOL's values and the National Health and Social Care Standards.

This role has a strong focus on leadership, staff development, and performance management. You will support, coach, and motivate team members to deliver outstanding person-centred support while fostering a positive and engaged team culture.

Tasks And Responsibilities

• Lead and support Supported Living teams to deliver high-quality, person-centred support in line with SOL's values and the National Health and Social Care Standards.


• Promote independence, inclusion, positive risk-taking, and meaningful community connections for the people we support.


• Chair team meetings and work with staff to develop, review, and monitor outcome-focused support plans, ensuring services remain responsive to individual needs, wishes, aspirations, and agreed actions are implemented effectively.


• Build and maintain positive multi-agency partnerships with individuals, families, colleagues, social work, health services, and other professionals to achieve the best possible outcomes.


• Provide effective supervision, coaching, and performance management to support staff development, accountability, and high performance, including the implementation of Performance Improvement Plans where required.


• Oversee workforce planning, rota management, and the effective use of resources to ensure safe and consistent service delivery.


• Support the recruitment and induction of new staff in partnership with the People Team, ensuring a positive onboarding experience and successful integration into the service.


• Support a positive workplace culture through proactive conflict management, problem-solving, and effective communication.


• Support the development of new services and promote the use of technology-enabled care to enhance independence.


• Maintain awareness of developments within social care and Self-Directed Support, ensuring best practice is embedded within services.


• Participate in the On-Call Manager rota and undertake any other reasonable duties associated with the role.

Please Note: This job description outlines the main responsibilities of the post and is not intended to be an exhaustive list of duties. Responsibilities may vary in line with the needs of the service.

Skills, Qualities and Personal Capabilities

• Full UK driving licence and access to a vehicle.


• Commitment to empowering people to achieve their goals and live independently.


• Strong leadership skills with the ability to motivate, coach, and develop others.


• Excellent interpersonal skills with the ability to build effective relationships and partnerships.


• Ability to manage conflict and difficult situations professionally and constructively.


• Demonstrates initiative, sound judgement, and a proactive approach to problem-solving.


• Commitment to continuous learning, professional development, and improvement.


• Flexible, adaptable, and resilient in a changing environment.


• Passionate about inclusion, wellbeing, dignity, respect, and person-centred support.


• Able to represent SOL's values, vision, and mission positively and professionally.

Skills And Experience

• Excellent verbal and written communication skills.


• Strong organisational skills with the ability to prioritise workload and manage competing demands.


• Effective people management, coaching, and performance management skills.


• Experience developing and implementing Performance Improvement Plans.


• Ability to work collaboratively with colleagues, stakeholders, and partner agencies.


• Competent in Microsoft Office, Outlook, and digital systems.


• Strong information management, record-keeping, and attention to detail.


• Ability to work under pressure, meet deadlines, and maintain confidentiality.


• Commitment to delivering high-quality, outcome-focused services.