Software Support and Development Engineer

TN United Kingdom; Banbury; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Software Support and Development Engineer in Banbury. This role involves providing 2nd line support to customers, collaborating with global teams, and contributing to software development for innovative warehouse solutions. You'll have the opportunity to work in a dynamic environment that values communication and problem-solving skills. If you're passionate about technology and eager to make a meaningful impact in the field of intralogistics, this position is perfect for you.

Qualifications

• Experience in 2nd line IT or Software support.
• Knowledge of Warehouse Management/Execution systems is beneficial.

Responsibilities

• Deliver 2nd line support for customers and document service cases.
• Collaborate on software projects and provide feedback.

Skills

Java Software Development

Excellent Communication Skills

Database Management (Oracle)

Software Support

Problem Solving

Job description

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Software Support and Development Engineer, Banbury

Client: KION Group

Location: Banbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 79503165688d

Job Views: 14

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.

As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-oriented approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.

What we offer:

About Dematic: Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Learn more here about Dematic's Software -

Tasks and Qualifications:

Key Responsibilities:

• Delivering 2nd line support services for both new and long-term existing customers.
• Carrying out software support including documentation of incoming service cases including a description of solutions.
• Collaborate with functional departments on software projects and provide insightful feedback.
• Support international project commissioning and after-go-live support.
• Service support for existing customers.
• Provide software development for WCS, MFC and OFS systems (PTL, PbV).
• Handle change request processing for existing customers.

Qualifications & Experience:

• Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
• Experience with software architectures and software development in Java.
• Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
• Experience within a similar 2nd line IT or Software support function.
• Experience in Java software development.
• Confident handling of databases (Oracle).
• Willingness to share 24/7 on-call duties with the team.
• Ability to travel when needed.