Software Support and Development Engineer

Kion Group; Banbury; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Software Support Specialist to join their team. In this role, you will provide 2nd line support to customers, ensuring their software solutions run smoothly. You will collaborate with global teams, handle software development for warehouse control systems, and assist in project commissioning. This position offers a collaborative environment where your contributions will directly impact the efficiency of automated processes. If you have a passion for technology and customer service, this is an exciting opportunity to grow your career in a leading organization.

Qualifications

• Experience with software architectures and software development in Java.
• Excellent communication skills and experience in 2nd line IT support.

Responsibilities

• Delivering 2nd line support services for customers.
• Collaborate on software projects and provide insightful feedback.

Skills

Java Software Development

Communication Skills

Database Management (Oracle)

Software Architecture

Warehouse Management Systems Knowledge

Job description

Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.

As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.

What we offer:

About Dematic:

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Learn more here about Dematic's Software - https://www.dematic.com/en-gb/software/

Tasks and Qualifications:

Key Responsibilities:

• Delivering 2nd line support services for both new and long-term existing customers.

• Carrying out software support including documentation of incoming service cases including a description of solutions.

• Collaborate with functional departments on software projects and provide insightful feedback.

• Support international project commissioning and after-go-live support.

• Service support for existing customers.

• Provide software development for WCS, MFC and OFS systems (PTL, PbV).

• Handle change request processing for existing customers.

Qualifications & Experience:

• Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.

• Experience with software architectures and software development in Java.

• Knowledge of Warehouse Management/Execution systems would be beneficial to the role.

• Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.

• Experience within a similar 2nd line IT or Software support function.

• Experience in Java software development.

• Confident handling of databases (Oracle).

• Willingness to share 24/7 on-call duties with the team.

• Ability to travel when needed.

Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.