Software-Focused Technical Support Specialist (Level 2)

GLORY; Knutsford; Presencial; GBP 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days' holiday + bank holidays

Private medical insurance

Pension scheme

Dental insurance

Life assurance

Employee assistance programme

Wellbeing events

Employee benefits portal

Descripción de la vacante

GLORY in Knutsford is seeking a proactive Technical Support Specialist to provide Level 2 support for hardware and software, focusing on software. You will assist UK & Ireland Field Service Engineers and the internal helpdesk, managing escalations and using Glory’s remote device management platform to accelerate resolutions.

Key duties include creating technical documentation, analysing service data for efficiency gains, and developing diagnostic scripts for engineers.

Formación

• Experience supporting software and electro-mechanical hardware in a support environment.
• Familiarity with Windows/Linux command line and scripting.
• Understanding of databases and JSON/XML data formats.

Responsabilidades

• Provide Level 2 support for hardware and software, with emphasis on software.
• Support UK & Ireland Field Service Engineers and Glory internal helpdesk.
• Manage technical escalations through to resolution.
• Utilise Glory’s remote device management platform to aid resolution.
• Create electronic technical documentation and field information bulletins.
• Analyse service management information to identify efficiency improvements for Glory products.
• Design and produce diagnostic scripts for field engineers to reduce onsite time.
• Interface with engineering teams to obtain technical information for distribution.

Conocimientos

Windows/Linux CLI

Network security

Troubleshooting

Scripting (Python/Bash)

APIs and client/server

Diagnostics & logs

Team collaboration

Educación

HNC/HND or Degree (software/EME)

Herramientas

QlikView

Excel

SQL

OpenSSL

Descripción del empleo

GLORY in Knutsford is seeking a proactive Technical Support Specialist to provide Level 2 support for hardware and software, focusing on software. You will assist UK & Ireland Field Service Engineers and the internal helpdesk, managing escalations and using Glory’s remote device management platform to accelerate resolutions.

Key duties include creating technical documentation, analysing service data for efficiency gains, and developing diagnostic scripts for engineers.