Software Engineering Specialist

LA International Computer Consultants Ltd; West of England; On-site; GBP 60,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a SolarWinds Systems Engineer to design, configure, and implement monitoring solutions within complex enterprise environments in the UK. The role requires hands-on expertise across SolarWinds NPM, NCM, SAM, NTA, SRM, and Orion, with ITSM integration and security-conscious operations.

The successful candidate will lead monitoring strategy, develop dashboards, and deliver knowledge transfer and training to IT teams while aligning with ITIL

Qualifications

• Proven experience designing, configuring, and implementing SolarWinds monitoring solutions in complex enterprise environments.

Responsibilities

• Design and implement SolarWinds monitoring across enterprise environments.
• Configure alerting, dashboards, and service views to support IT operations.
• Ensure integration between SolarWinds platforms and ITSM workflows (Service Desk).
• Produce clear technical documentation and transition solutions into BAU operations.
• Engage with stakeholders across technical and service management teams to deliver outcomes.

Skills

RBAC design

Stakeholder engagement

ITIL aligned processes

Troubleshooting

Tools

SolarWinds NPM

SolarWinds NCM

SolarWinds SAM

SolarWinds NTA

SolarWinds SRM

Orion Platform

SolarWinds Service Desk

Palo Alto Panorama

FortiManager

Cisco Catalyst Centre/DNA Centre

Active Directory

DNS

DHCP

McAfee ePO

Job description

Skills & Experience Required

• Proven experience designing, configuring, and implementing SolarWinds monitoring solutions in complex enterprise environments.
• Strong expertise in SolarWinds products including Network Performance Monitor (NPM), Network Configuration Manager (NCM), Server & Application Monitor (SAM), NetFlow Traffic Analyzer (NTA), Storage Resource Monitor (SRM), and Orion Platform administration.
• Experience administering and configuring SolarWinds Service Desk (ITSM), including incident, request, asset, change, and knowledge management processes.
• Experience integrating SolarWinds monitoring platforms with SolarWinds Service Desk and other IT Service Management (ITSM) solutions to support automated alerting, ticket creation, workflow management, and operational reporting.
• Hands-on experience configuring and managing Palo Alto Panorama, FortiManager, and Cisco Catalyst Centre/DNA Centre.
• Experience integrating SolarWinds with third-party network, security, systems management, and element management platforms.
• Knowledge of network management protocols and technologies including SNMP, Syslog, NetFlow, WMI, REST APIs, and event management.
• Experience configuring and managing supporting infrastructure services, including Active Directory Domain Services, DNS, DHCP, WSUS, and McAfee ePO.
• Strong understanding of Role-Based Access Control (RBAC) design, implementation, and governance across monitoring and management platforms.
• Experience designing enterprise monitoring strategies, alerting frameworks, dashboards, service views, reporting, and operational health monitoring.
• Good understanding of enterprise networking, cybersecurity, server, and infrastructure management principles.
• Experience producing high-quality technical documentation, configuration guides, standard operating procedures, and as-built documentation.
• Demonstrable experience delivering knowledge transfer sessions, training support teams, and transitioning solutions into business-as-usual operations.
• Strong stakeholder engagement skills, with the ability to work across technical, operational, and service management teams.
• Excellent troubleshooting, analytical, and problem-solving skills across network, infrastructure, monitoring, and service management platforms.
• Experience working within ITIL-aligned service management, change control, and operational support frameworks.
• Ability to independently manage deliverables and successfully deliver outcomes within a fixed-term project engagement.
• Relevant vendor certifications or equivalent experience in SolarWinds, Cisco, Palo Alto, Fortinet, or ITSM disciplines.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world\'s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.