ServiceNow Technical Consultant (Outside IR35, SC cleared)

Onyx-Conseil; Farnborough; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International is seeking a ServiceNow Technical Consultant (ITSM/ITOM) to design, configure, develop and support enterprise‑scale ServiceNow solutions. You will implement ITSM and ITOM modules, build workflows, integrations and ensure governance across environments.

The role requires strong platform administration, development skills, and experience delivering in Agile delivery environments. Applicants with security‑cleared background are welcome. On-site in Farnborough, UK.

Qualifications

• Proven ServiceNow ITSM/ITOM implementations.
• Hands-on platform administration and configuration.
• Workflow design with Flow Designer and business rules.

Responsibilities

• Administer ServiceNow platform across dev, test, prod.
• Configure core ITSM/ITOM modules and integrations.
• Collaborate with architects, analysts and PMs through the delivery lifecycle.
• Support testing, deployments, and post go-live activities.

Skills

Platform administration

Workflow development

Integrations (REST/SOAP)

RBAC / security configuration

Service Catalog & request workflows

CMDB / Discovery / Event Management

Agile delivery

Troubleshooting integrations

Education

CSA

CIS‑ITSM

CAD

Discovery / Event Management / Service Mapping certifications

Tools

IntegrationHub

MID Server

REST/SOAP APIs

Job description

ServiceNow Technical Consultant (ITSM / ITOM)

We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise‑scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements.

Key Responsibilities

Platform Administration & Governance

• Administer and maintain the ServiceNow platform across development, test, and production environments
• Manage user accounts, groups, roles, and access controls
• Configure and maintain platform security, including ACLs and role‑based access control (RBAC)
• Support instance governance, upgrade planning, patching, cloning, and release management activities
• Monitor platform health, performance, and compliance with organisational standards

Platform Configuration & Development

• Configure and customise core ServiceNow modules, particularly ITSM and ITOM
• Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications
• Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items
• Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third‑party connectors
• Support CMDB design, discovery, event management, and service mapping activities where applicable
• Produce scalable and maintainable technical solutions aligned to platform best practices

Implementation & Delivery

• Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation lifecycle
• Translate functional and technical requirements into ServiceNow solutions
• Participate in sprint planning, technical design workshops, and code reviews
• Support testing activities including SIT, UAT, regression, and defect resolution
• Contribute to deployment planning and post‑go‑live support

Documentation & Best Practice

• Produce and maintain technical documentation, configuration records, and knowledge articles
• Ensure developments align with ServiceNow development standards and governance processes
• Provide technical guidance and mentoring to junior developers or administrators where required

Required Skills & Experience

• Proven experience delivering ServiceNow ITSM and/or ITOM implementations
• Strong hands‑on experience with:
• Platform administration and configuration
• Workflow development and Flow Designer
• Business Rules, Client Scripts, UI Policies, and ACLs
• RBAC and security configuration
• Service Catalog and request workflows
• Integration development using REST/SOAP APIs and IntegrationHub
• Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable
• Strong understanding of ServiceNow platform architecture and best practices
• Experience working in Agile delivery environments
• Ability to troubleshoot complex technical issues across integrations and platform functionality

Mandatory Certifications

• Certified System Administrator (CSA)
• Certified Implementation Specialist – IT Service Management (CIS‑ITSM)

Desirable Certifications

• Certified Application Developer (CAD)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Event Management
• Certified Implementation Specialist – Service Mapping

Personal Attributes

• Strong problem‑solving and analytical skills
• Excellent stakeholder communication and collaboration abilities
• Ability to work independently and within cross‑functional teams
• Detail‑oriented with a focus on quality and maintainability
• Proactive approach to continuous improvement and platform optimisation

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of ten weeks.

LA International is an award‑winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of security‑cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award‑winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.