Software Engineer - AI Agents, Scale & Impact (Equity)

Decagon; Greater London; On-site; GBP 125,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

25 days annual leave

Daily meals in office

Job summary

Decagon is recruiting for an Agent Engineer on the in-office team in the UK. You will own and ship best-in-class AI agents from implementation through iteration, collaborating with leaders across finance, healthcare, and hospitality to solve complex customer needs.

Engineers here own their work end-to-end, tackling deep technical challenges and delivering scalable solutions for millions of users. The role emphasizes ownership and impact within a fast-paced environment.

Qualifications

• 3+ years of industry experience in software engineering.
• Proficiency with Python, TypeScript and asynchronous programming.
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts.
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Skills

Python

TypeScript

Async programming

3+ years exp

Job description

Decagon is recruiting for an Agent Engineer on the in-office team in the UK. You will own and ship best-in-class AI agents from implementation through iteration, collaborating with leaders across finance, healthcare, and hospitality to solve complex customer needs.

Engineers here own their work end-to-end, tackling deep technical challenges and delivering scalable solutions for millions of users. The role emphasizes ownership and impact within a fast-paced environment.