Software Application Support Engineer

TieTalent; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is looking for a proactive Software Application Support Engineer to enhance their dynamic team. This role involves diagnosing complex issues and supporting critical integration layers for online trading systems. You'll engage in continuous improvement initiatives while collaborating with cross-functional teams. If you have a strong background in Microsoft technologies, AWS, and scripting, this position offers a fantastic opportunity to make a significant impact in a thriving technology environment. Join us and help drive excellence in software support!

Qualifications

• Experience in retail software support with a focus on Microsoft technologies.
• Proficient in .Net, Python, and Java for automation tasks.

Responsibilities

• Triage and resolve application support tickets, including escalations.
• Maintain software applications and monitor systems for vulnerabilities.

Skills

Retail Software Support

Microsoft Technologies

MS Azure

AWS MQ

SQL

.Net

Python

Java

Scripting for Automation

PCI-DSS Compliance

SOX Compliance

Tools

AWS Lambda

Monitoring Tools

Job description

Join to apply for the Software Application Support Engineer role at TieTalent.

About

Job Title: Software Application Support Engineer

Job Type: Permanent

Location: Birmingham (Hybrid)

Role Overview

Our client is seeking a proactive and skilled Software Application Support Engineer to join their team. You will diagnose complex issues, support critical integration layers for online trading systems, and drive continuous improvement across platforms.

Key Responsibilities

1. Triage and resolve application support tickets, including escalations from second line.
2. Maintain software applications and monitoring systems, identify vulnerabilities, and support trading system integration.
3. Deliver root cause analysis and implement preventative solutions.
4. Maintain technical documentation and ensure effective handover to 1st/2nd line teams.
5. Collaborate across teams and contribute beyond your core area when needed.

Essential Skills

• Previous experience in a retail software support role.
• Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
• Proficiency in .Net, Python, Java, and scripting for automation.
• Solid background with AWS (Lambda, ECS, MQ) and monitoring tools.
• Understanding of PCI-DSS and SOX compliance standards.

Nice-to-have Skills

• AWS Lambda
• SQL
• .NET
• Python
• Java

Additional Information

• Location: Birmingham, England
• Work Experience: Applications, Solutions Engineer
• Languages: English
• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: Technology, Information and Internet