Soft Services Operations Manager

The Methodist Church in Britain; Nottingham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

38 days annual leave (pro rata)

Staff benefits scheme with discounts

Employee assistance programme

LGPS pension enrolment

Job summary

Edge Hill University is seeking an experienced Soft Services Operations Manager within the Facilities Management team. You will lead and develop the Soft Services team, overseeing cleaning, portering, waste and warehouse services.

You will manage staffing, service standards, budgets and planning to deliver a high-quality customer-focused service. The role requires strong leadership, health and safety knowledge, and the ability to coordinate across contracts and teams, including recruitment and

Qualifications

• Experience as an operational manager leading a diverse team.
• Strong leadership and people-management skills.
• Organising staffing resources and managing competing priorities.
• Good understanding of health and safety, risk management and compliance.
• Strong communication and collaborative working with colleagues, contractors and customers.
• Commitment to excellent customer care.

Responsibilities

• Lead, develop and manage the Soft Services team.
• Oversee day-to-day delivery of cleaning, portering, waste management and warehouse services.
• Manage staffing resources, service standards, performance, budgets and operational planning.
• Ensure health and safety, compliance and assurance across Soft Services.
• Oversee risk assessments, COSHH requirements and audits.
• Manage contractors and contracts.
• Implement relevant policies, procedures and legislation.
• Support recruitment, induction, training and development of staff.
• Work with Facilities Management colleagues and the wider University to deliver a responsive, high-quality service.
• Align Soft Services with the University's FM Vision and keep services customer-focused.

Skills

Leadership

People management

Health & safety

Contract management

Job description

This Soft Services Operations Manager post sits in the Facilities Management team at Edge Hill University, overseeing cleaning, portering, waste and warehouse services. The role leads and develops the Soft Services team and is responsible for staffing, service standards, budgets and operational planning. It involves working five days out of seven, including weekends where required. The vacancy may be withdrawn at any stage if a suitable redeployee is identified.

What the job involves

• Lead, develop and manage the Soft Services team
• Oversee day-to‑day delivery of cleaning, portering, waste management and warehouse services
• Manage staffing resources, service standards, performance, budgets and operational planning
• Ensure health and safety, compliance and assurance across Soft Services
• Oversee risk assessments, COSHH requirements and audits
• Manage contractors and contracts
• Implement relevant policies, procedures and legislation
• Support recruitment, induction, training and development of staff
• Work with Facilities Management colleagues and the wider University to deliver a responsive, high-quality service
• Align Soft Services with the University's FM Vision and keep services customer‑focused

Experience

• Experience as an operational manager leading a diverse team

Skills & knowledge

• Strong leadership and people‑management skills
• Setting clear expectations and managing performance
• Organising staffing resources and managing competing priorities
• Good understanding of health and safety, risk management and compliance
• Strong communication and collaborative working with colleagues, contractors and customers
• Commitment to excellent customer care

Nice to have

• Experience of managing contractors
• Experience of managing budgets
• Experience of managing service standards and performance measures

What’s offered

• Minimum of 38 days annual leave per annum, pro rata, including bank holidays and University closure days
• Discounted membership of on‑site sport and leisure facilities
• Staff benefits scheme with discounts on high street, supermarket, cinema, dining and more
• Employee assistance programme with counselling, legal and financial advice, and health and wellbeing resources
• Wide range of development programmes
• Automatic enrolment into the Local Government Pension Scheme