Residential Services Supervisor

University of Leeds; Leeds; Hybrid; GBP 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

26 days holiday

Discounted gym access

Personal development courses

On-site childcare

Shopping discounts

Travel schemes

Zusammenfassung

University of Leeds is seeking an approachable, customer-focused individual to join Residential Services. You will provide frontline reception, undertake maintenance tasks and site audits, and supervise external contractors on site. Flexibility to work across Residence locations and a 35-hour week is required.

Strong communication, IT and organisational skills are essential, with experience in front-line customer service and knowledge of building maintenance. A Basic Disclosure Check is required.

Qualifikationen

• Experience in front-line customer service.
• Excellent communication and interpersonal skills.
• Good working knowledge of building maintenance and minor repairs.
• Ability to work on own initiative and as part of a team.
• IT and organisational skills.

Aufgaben

• Provide a high quality front line reception service to customers.
• Undertake maintenance tasks and site audits.
• Supervise the performance of external contractors on site.
• Work in line with Standard Operating Procedures to ensure consistent service.
• Be flexible to work across Residence locations with a 35 hour week.

Kenntnisse

Front-line customer service

Communication skills

Organisational skills

Teamwork

Initiative

IT skills

Jobbeschreibung

This post was previously advertised under job ref FDRES1196 . Applications submitted during that process were fully assessed, and therefore we are unable to accept repeat applications.

This role will be based on the university campus. We are also open to discussing flexible working arrangements.

Do you know how to go the extra mile for customers? Are you committed to delivering a first class customer experience? Do you have excellent, IT and communication skills? Do you have proven organisation skills with the ability to prioritise tasks effectively? Are you a team player with the ability to be self-motivated when required?

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer focused individual, with previous experience of front line customer service delivery to join our team. You will provide a high quality front line reception service to our customers, undertake maintenance tasks and site audits as well as supervising the performance of external contractors working at the site.

You will have significant experience of working in a front-line customer service environment, have excellent communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will also have a good working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks.

You will have experience of working in line with Standard Operating Procedures to ensure a consistent delivery of customer service and building maintenance at all locations.

Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. This would normally equate to a 35 hour working week, worked 5 days over 7. Shifts could include 8:00am to 4:00pm, 10:00am to 6:00pm and 12.00pm to 8:00pm.

The post also requires a Basic Disclosure Check.

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.