Social Policy Administrator

YTL Construction UK; England; Remote; GBP 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

25 days holiday (rising to 28)

Pension contributions up to 20%

Holiday buy/sell option

Annual pay increments for first 3 yrs

Performance bonus up to 10%

Healthcare package

Refer a friend/family £1000

Life assurance 4x salary

EV/Cycle2work schemes

Family-friendly policies (maternity/pP

Paid community day

Retail cashback & discounts

Zusammenfassung

Pelican is seeking a Customer Service Adviser to join the Social Policy team. You will support customers facing difficulties paying water and sewerage charges, using your communication and decision-making skills to assess the best assistance.

You will work with customers and third-party organisations such as the Citizens Advice Bureau to find resolutions that satisfy both customers and business needs in a busy, rewarding environment.

Qualifikationen

• Excellent verbal and written communication skills.
• Ability to tailor communication to your audience.
• Self-motivated with the ability to make sound decisions using your own initiative.
• Team player who can manage time and prioritise workload.

Aufgaben

• Assess the best way to help customers who are finding it difficult to pay their water and sewerage charges.
• Liaise with customers and third-party organisations (e.g., Citizens Advice Bureau) to find resolutions that satisfy both customers and business needs.
• Provide clear and empathetic guidance to customers throughout the process.

Kenntnisse

Excellent communication skills

Decision-making

Team player

Time management

Negotiation

Jobbeschreibung

Our Social Policy team is responsible for administering our client's highly regarded payment assistance schemes and special tariffs.

What you'll do

We are proud to offer a variety of great ways to support customers who are finding it difficult to pay their water and sewerage charges and, as a Customer Service Adviser within the Social Policy team, you will use your excellent communication and decision-making skills to assess the best way to help.

This is a busy, challenging and very rewarding role. Working within a friendly and supportive team you will liaise with customers and third-party organisations, such as the Citizens Advice Bureau, to find resolutions to satisfy both customers and business needs.

What you'll need

You have excellent verbal and written communication skills and the ability to tailor your communication to your audience.

You are self-motivated, with the ability to make sound decisions using your own initiative and negotiate effectively to ensure the best outcome for the customer and the business.

You are a teamplayer who can manage your time well and prioritise your workload.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Whoweare

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year andhave recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.

We are popular and we may close our advert sooner than it says.