Social Media & CRM Manager EMEA

Belkin International; Kings Langley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in consumer electronics seeks a Social Media and CRM Manager to enhance brand presence and customer engagement. This role involves developing strategies, content creation for various platforms, managing community interactions, and monitoring performance metrics. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience, ideally from a retail background.

Benefits

Dynamic international work environment

Flexible hybrid work setup

Latest technology including MacBook Pro or Windows equivalent

Qualifications

• At least 5 years of experience in social media management and CRM.
• Proficiency with Meta, TikTok, YouTube, LinkedIn platforms.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Develop and execute social media and CRM strategies.
• Analyze social media performance and optimize strategies.
• Run social advertising campaigns to support branding and sales.

Skills

Social Media Management

Content Creation

Data Analysis

Communication

Project Management

Education

Bachelor’s degree in Marketing or related field

Tools

Salesforce Marketing Cloud

Google Analytics

Klaviyo

Hubspot

Job description

Job Description

What you’ll do:

• Develop and execute social media and CRM strategies to enhance brand presence, engagement, and customer retention.
• Create engaging content for platforms like Instagram, TikTok, Facebook, YouTube, and LinkedIn.
• Manage and grow the UGC program and Belkin Ambassadors.
• Coordinate with influencers and content creators.
• Manage community interactions and customer support engagement.
• Run social advertising campaigns to support branding and sales.
• Analyze social media performance and optimize strategies.
• Develop and manage email marketing campaigns and automation.
• Expand and manage CRM database and segmentation.
• Align social media and CRM efforts with marketing initiatives.
• Stay updated on industry trends and best practices.
• Report performance metrics to stakeholders.
• Oversee social media agency relationships and budgets.

What you’ll need:

• Bachelor’s degree in Marketing, Communications, or related field.
• At least 5 years of experience in social media management and CRM, preferably in consumer electronics or retail.
• Proficiency with Meta, TikTok, YouTube, LinkedIn platforms.
• Experience with social media advertising campaigns with significant budgets.
• Content creation skills and experience directing content shoots.
• Experience with CRM platforms like Salesforce Marketing Cloud, Klaviyo, Hubspot.
• Analytical skills using tools like Google Analytics and social analytics.
• Strong communication and creative skills.
• Ability to manage multiple projects in a fast-paced environment.
• Data-driven decision-making skills.

What we offer:

• Dynamic international work environment with learning opportunities.
• Flexible hybrid work setup.
• Latest technology including MacBook Pro or Windows equivalent, iPhone, and Belkin products.

What you’re getting into:

Belkin fosters a collaborative, innovative, and open workplace culture. We value diverse ideas and encourage continuous learning. Join us to be part of a team that strives for excellence and creativity in consumer experiences.

Belkin is an Equal Opportunity Employer and maintains a drug-free workplace. Applicants in the EMEA region should review the privacy notice available HERE.

Location: Kings Langley, United Kingdom